AO3 Business Support Officer
Construction & Maintenance Division
***** per hour + superannuation
Townsville
ASAP Start
Initial contract to 26/03/2027 +highly likely ongoing contract
About the Role
We are seeking an experienced and customer-focused Business Support Officer to join a supportive project team within a large Queensland Government Department.
You will play a key role in ensuring the smooth delivery of business support functions, provide project administration support, coordinate travel arrangements, manage correspondence, maintain records and provide exceptional customer service.
Key Responsibilities
Prepare and compile documents, reports, and registers with a high level of accuracy.
Raise and manage work orders.
Connect with industry suppliers and stakeholders to support service delivery outcomes.
Deliver effective and high-quality customer service to internal and external stakeholders.
Provide broad administration support across various construction and maintenance projects.
Coordinate travel bookings including flights, accommodation and vehicle hire.
Manage incoming and outgoing correspondence including phone and email.




Maintain accurate records and update information systems.
About You
To be successful in this role, you will demonstrate:
Previous experience in administration/project administration/contract administration is highly regarded
Experience within government, construction, maintenance, insurance repairs or similar environments is highly regarded.
Intermediate experience across Microsoft Office Suite, including Excel
Excellent organisational skills with the ability to manage competing priorities and meet deadlines.
Strong communication skills with the ability to build ongoing stakeholder relationships.
High attention to detail.
At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
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📌 Ao3 Business Support Officer (Townsville)
🏢 empire group
📍 Townsville