Bolton Clarke Group
one of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 87 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.
About the Role
As a Customer Service Operator, you'll be the first point of contact for customer enquiries and client referrals, providing exceptional service in a fast-paced contact centre workplace. You'll play an important role in helping older Australians and their families access the support they need, while delivering positive experiences with every interaction.
Your responsibilities will include:
Handle incoming and outgoing customer enquiries and client referrals
Assess the nature of calls and determine the most appropriate response, including transfers and escalations when required
Accurately record customer information and interactions within internal systems
Manage a high volume of diverse customer interactions while maintaining service excellence
Maintain current knowledge of Bolton Clarke services, funding programs, and fee schedules
Deliver a consistently high standard of customer service across all communications
Start Date:
Monday, 7 December ****
Roster:
Rotating roster Monday to Sunday, between 6:30am and 10:00pm (approximately 1-2 weekend shifts per month)
Training & Orientation:
Comprehensive 4-week structured training program to set you up for success
Hybrid Working:
Based at our
Forest Hill office
,



with work from home flexibility available after 6 months, subject to performance standards being met
To be successful, you will have
Previous experience in a call centre or customer service environment
Aged care, healthcare or community services knowledge (highly regarded)
Proven ability to work well in busy environments while providing a high level of customer service
Strong Microsoft Office skills and confidence navigating multiple systems
Proven ability in a professional environment to have attention to detail and to pass on information with clarity and accuracy
Ability to work effectively in a team environment
Outstanding verbal communication skills and a professional phone manner
Why Work For Bolton Clarke:
Work from home flexibility after 6 months
Free undercover onsite parking
Structured training program and ongoing development opportunities
Salary packaging up to $15,900 plus $2,650 meal and entertainment allowance
A great team environment that warm and welcoming
Employee referral program with rewards of up to $500
Health Insurance discounts with Medibank
Gym and Wellbeing benefitsEmployee Assistance Program
Travel and Flight benefits
Free Flu Vaccinations
Our commitment to diversity:
At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.
Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.
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📌 Customer Service Operator (Melbourne)
🏢 Bolton Clarke
📍 Melbourne