Customer Service & Social Media Coordinator
This is a varied, hands-on, onsite role combining customer service, sales administration and social media content creation. You will work with people, use computers and social media, and have the opportunity to learn and grow with the business.
Key Responsibilities
Customer Service & Sales Administration
Receive and process customer orders over the phone.
Communicate professionally with customers, stakeholders and stockists.
Enter and maintain orders using Google Sheets and Excel.
Read and respond to customer enquiries received via our website, email and social media.
Create invoices and assist with general administration using MYOB.
Social Media & Content Creation
Create, film, edit and publish engaging content for our different food brands.
Develop content for Instagram, Facebook, TikTok and LinkedIn.
Manage and connect with content creators & influencers
Respond to social media comments and direct messages.
Contribute creative ideas for promotions, product launches and marketing campaigns.
Help maintain a consistent and engaging online presence across our brands.
About You




Excellent written and verbal communication skills.
Confident speaking with customers and business stakeholders over the phone.
Valuable computer skills, including Google Sheets, Excel and email.
Familiarity with Instagram, Facebook, TikTok and LinkedIn.
Creative, with an interest in filming and editing social media content.
Organised, reliable and attentive to detail.
A team player who can also work independently and manage tasks autonomously.
Positive attitude, initiative and a willingness to learn.
Experience with MYOB is preferred but not essential, as training will be provided. We're happy to train the right person who has the right attitude and enthusiasm.
What We Offer
Join a growing, family-owned Australian food business.
A varied role across customer service, administration and creative marketing.
Opportunities to develop your skills and take on new responsibilities.
Training and support provided.
Free and discounted food products from our exciting range of brands.
Part-time or full-time employment options.
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📌 Customer Service & Social Media Coordinator (Melbourne)
🏢 Super Sales Australia
📍 Melbourne