We are seeking a Customer Service Representative to join our team at NCI Packaging in Preston, VIC. This is a full-time position that plays a vital role in maintaining our reputation for outstanding customer service. As a Customer Service Representative, you will be the voice of NCI Packaging, handling customer enquiries and orders through various channels including telephone, email and online platforms. Your contributions will be instrumental in ensuring customer satisfaction, building strong client relationships, and supporting the smooth operation of our business.
Key responsibilities
Answering incoming customer calls and responding to customer enquiries in a professional and courteous manner
Processing customer orders, quotes and account information accurately and efficiently
Resolving customer complaints and issues promptly, escalating complex matters to management when necessary
Providing product information and assisting customers with selection and delivery options
Maintaining detailed and accurate customer records and transaction logs
Following up with customers to confirm satisfaction and gather feedback
Managing multiple tasks simultaneously whilst maintaining high levels of service quality




Collaborating with other departments including warehouse, sales and management teams to resolve customer issues
Contributing to achieving team targets and performance metrics
About you
Strong verbal and written communication skills with the ability to articulate information clearly and professionally
Proven customer service experience, preferably in a call centre or fast-paced customer-facing setting
Excellent listening skills and a genuine commitment to providing exceptional customer service
Proficiency with computer systems, databases and Microsoft Office applications
Ability to multitask and prioritise workload effectively in a busy environment
Problem-solving skills with the ability to think on your feet and find practical solutions
A patient and professional demeanour when handling difficult situations or frustrated customers
Strong organisational and time management skills
Ability to work independently as well as collaboratively within a team
Reliability and punctuality with a professional approach to work
The role is based on-site Monday to Friday
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📌 Customer Service Representative (Melbourne)
🏢 Nci Packaging
📍 Melbourne