FNQ Independent Living Support Association Inc – Mackay QLD
Office Administrator
Approx 30 hours per week
Permanent Part Time
Office Based
ILSA – Mackay
Are you an organised and friendly administrator who enjoys variety, teamwork, and keeping things running smoothly?
ILSA is looking for a reliable and experienced Office Administrator to join our Mackay office team.
This role would suit someone looking for consistent part-time work in a supportive and values-driven organisation, with some flexibility to pick up extra hours from time to time.
Hours of work
This is a
30 hours per week, Monday to Friday position
, with some flexibility around start times.
The required finish times are:
Monday–Thursday: 4:00pm
Friday: 3:00pm
Start times can be discussed with the successful applicant, provided the required weekly hours are worked and the above finish times are met.
About us
ILSA Mackay is a local non-profit organisation providing in-home and community-based support services to people living with disability. We are passionate about delivering quality services and building genuine relationships with the people we support, their families, and our team.
We pride ourselves on being approachable, flexible, and supportive, and our staff often tell us that ILSA is a great place to work because we genuinely care.
About the role
As our Office Administrator, you will play an important part in helping the office operate efficiently and professionally. You will be the kind of person who enjoys being helpful, stays calm under pressure, and takes pride in being organised and thorough.
Your duties will include:
Reception and front office support
Answering phones and responding to email enquiries
Greeting visitors and assisting staff, clients, and stakeholders
General administrative support to Service Manager and Client Managers




Supporting day to day office needs and functions
Maintaining records, registers, and filing systems
Staff Onboarding & HR Support
Some data analysis including Microsoft excel.
Reviewing / sorting / analysing excel reports
Supporting staff compliance and administrative processes
Assisting with meeting coordination, and day-to-day office tasks
Rostering Support
Occasional out of office duties - such as collecting supplies, roster drop offs etc
About you
To be successful in this role, you will be:
Friendly, professional, and dependable
Well organised with strong attention to detail
Able to manage competing priorities and work efficiently
Comfortable working independently as well as part of a team
Confident using Microsoft Office, Outlook and reviewing reports
Confident in using CRM systems and platforms
A strong communicator with a helpful and positive approach
Essential criteria
Minimum 3 years' experience in an administrative role
Strong organisational and time management skills
Ability to maintain accurate and efficient administrative systems
Solid oral and written communication skills
Strong and demonstrated excel skills, including working with formulas, functions, sorting/filtering and data management
Strong computer skills, including Microsoft Office, Outlook, CRM systems and platforms
Capacity to review reports and present findings
Ability to work both independently and within a team
Current Class C driver's licence
Current Positive Notice or NDIS Worker Screening Clearance, or ability to obtain one
Desirable
Experience in a quality assurance or compliance-focused environment
Relevant studies or experience related to community services or administration
Rostering experience
Experience in the disability, aged care, or quality/compliance sectors would be highly regarded.
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📌 Office Administrator (North Mackay)
🏢 FNQ Independent Living Support Association
📍 North Mackay