OZITO Tools are a leader in the Australian and New Zealand hardware market of DIY power & garden tools. Our goal is simple, we want to lead the way when it comes to providing accessible, affordable, quality power and garden tools to help get your DIY jobs done. Australia and New Zealand are nations full of proud and passionate DIY enthusiasts. They are in their homes and gardens, sheds and workshops making improvements and getting the job done with OZITO. They are our DIY heroes.
For over 25 years OZITO has proudly helped its customers grow and inspire their love for building, gardening, and creating.
About the Role
We're currently searching for a vibrant and enthusiastic team member, who enjoys going that extra mile for customers; and come and join our amazing Customer eXperience Team.
This is a permanent part-time position encompassing 25 hours a week (5 hours per day – Mon to Fri) based at our Dandenong South site and reporting to the Service Manager.
You willbe responsible foranswering and responding toourvarious external customers,
(end users,servicepartnersand store enquiries)along withsupporting variousinternal teamsand their departments across our range of brands and products.
Responsibilities
Answer phone enquiries promptly and professionally within KPIs
Respond to email and online/social media enquiries in a timely and professional manner
Assist customers, servicepartnersandstoresregarding product queries, including product and spare parts information, availability and status of orders and warranty and claim requests
Liaise with internal teams and departments, to source or provide information and solutions,
ensuring a high-quality experience for all internal and external customers and stakeholders
Be an active team member and contribute to the success of the Customer eXperience team, by participating in team events and providing feedback for continuous improvement
Process service and spare parts orders in our ERP system (Business Central)
Any other reasonable duties as required from time to time
Position Requirements
Bubbly, vibrant and professional phone manner
Minimum 3 years' experience in a customer-oriented role
Excellent communication skills, both verbal and written
Solution focused, with the ability to work autonomously as well as a contributing team member
Basic computer literacy in Microsoft packages (Word/Excel/Outlook)
Strong work ethic, attention to detail and a can-do attitude
Willingness to embrace training to enhance your skills and knowledge
Familiarity with Power Tools and/or ZenDesk advantageous
The position is offered on a Permanent Part-Time basis, 25 hours per week (5 hour per day) with your regular working hours rostered between 8.30am-5.00pm Mon-Fri.
Some flexibility is beneficial, as there is potential for additional paid hours during other team members' leave/absences or during seasonal peak periods, and would involve working alternative hours
Coverage of some state based public holidays may be required (team roster)
The role is presently office based only, located at our Dandenong South head office
On the job training will be provided for internal systems and our product range
Advantages
Modern office amenities including pool table
Free onsite parking
Career development and opportunities
Envious company culture and inclusive work environment
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