Department/Agency: Department of Communities and Justice
Location: Cowra, NSW, AU, ****
Housing Administration Assistant
Homes NSW | Housing Services
Department of Communities and Justice
Location: Cowra
Employment Type: Ongoing, office-based position, five days per week
General Clerk Grade, salary range $37,768 - $73,930 p.a plus superannuation & annual leave loading
Your role
The Housing Assistant position is an entry level position where you will directly support the client service delivery team. The primary purpose of this role is to provide a high level of support through managing a range of administrative and client service functions.
Your day will be busy responding to over the counter and telephone enquiries, providing information to clients as well as referring client enquiries and information onto client service staff.
This is your chance to work in an area that prides itself on working together to grow housing opportunities that put people first.
What you'll do
In this role, you will deliver a range of customer-focused administrative and support services that contribute to the effective operation of the team and help ensure quality outcomes for clients. Key responsibilities include:
Provide a range of routine administrative activities to contribute to the efficient and effective operation of the team/unit that support the delivery of services to DCJ clients/customers.
Manage over the counter and telephone enquiries, providing accurate information and referring matters to client service staff as required to ensure timely and effective assistance.




Process business information and maintain accurate records, systems and documentation in line with organisational policies and procedures.
Use relevant technology to prepare documentation and presentation material to support business unit managers and team leaders.
Support the use of business unit filing systems in accordance with standards and guidelines, by creating, storing, retrieving, and tracking files to ensure the accurate and safe storage of information.
Work and maintain regular contact with other business areas to effectively arrange meetings and manage the flow of business information.
Organising and prioritising daily tasks to support team objectives, meet deadlines and respond to changing workloads and business needs.
What we're looking for
This role is ideal for someone who is eager to learn, enjoys helping others and takes pride in delivering excellent customer service. If you're organised, have good communication skills, are comfortable using computers and can work well as part of a team, we'd love to hear from you.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity.
What We Offer




We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Applications close
Tuesday 10th November ****at 11:59pm AEST.
For more information about the role or what it's like to work for DCJ, please reach out to the hiring manager Cayley Doyle on ************ or ******
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire outstanding people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank you for your interest in this role. We look forward to receiving your application.
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📌 Housing Support Assistant (New South Wales)
🏢 the original
📍 New South Wales