Renters Rights Service Intake & Triage Workers
Work Life-Balance
– Flexible working arrangements | Salary packaging | Flexi time
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Act as a first point of contact for clients presenting in person, by phone, or via online/referral for the Renters Rights program.
Conduct initial screening and needs assessment to determine eligibility and urgency, including risk and safety indicators for the Tenancy Advocacy & Support programs.
Triage assessments to identify the client's needs, eligibility, and level of support required and identify urgent issues and prioritise accordingly.
Support clients to advocate for themselves by providing information, resources and practical assistance.
Manage intake waitlists and follow-up processes, ensuring timely communication with clients.
Provide advice and support to persons who fit the criteria for the Tenancy Advocacy & Support programs in line with the Residential Tenancies Act ****.
The Ideal Candidate will bring:
Advanced practical knowledge of the 'Residential Tenancies Act'.
High level of knowledge and experience in attending the Victorian Civil and Administrative Tribunal on behalf of renters.
Experience delivering client-focused intake, information,



referral or support services.
Ability to assess renter needs, identify urgency and risk, and make sound triage decisions.
Knowledge of Housing, Legal and community support services.
Valid Victorian Driver's Licence |Working With Children Check |Police Check
Minimum requirement of Diploma of Community Services or other relevant or appropriate tertiary qualifications and/or experience relevant to this position.
Perks of working at Quantum:
Location – Morwell and Sale
Job Security – 1EFT (38 Hours pw) | ongoing |2 x positions available
Salary – SCHADS Award Level 5 | $105,****** P/A | + Superannuation | Annual indexation | Portable long service leave | Leave opportunities.
Supervision & support
Promotional opportunities within the Organisation.
**Applications will be progressed to interview as they are received.
Quantum is a child safe organisation who believes the celebration of diversity makes us and the community stronger. We are committed to embracing everyone's individual differences so that we can help create a strong workplace and community that is empowered to reach its potential.
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📌 Renters Rights Service Intake & Triage Workers (Victoria)
🏢 Quantum Support Services
📍 Victoria