The Opportunity:
We are looking for a customer centric Account Manager/FieldService Consultantto join our Customer Relations team
.
As a
Field Service Consultant
,you will
be responsible for
our exclusive customer
located
in multiple sites and will occasionally travel to other regionsacross.
You will work with store licensees and managers to improve the efficiency of delivery and storage operations ensuring customer expectations
regarding
assured supply, delivery, and storage standards are met consistently.
If you are someone who enjoys being a proactive and collaborative problem solver with impeccable customer service skills and interacting with clients daily- this is the right opportunity for you!
About the Role:
Foster and
maintain
a positive relationship with the client at all levels and complete planned visitation schedules
in accordance with
service level agreements
Assess restaurant storage requirements and capabilities and recommend
appropriate improvements
In conjunction with management and the Quality Assurance (QA) Team, ensure compliance with all QA, food safety and related programs to
maintain
product integrity and food safety
Assist Restaurant Managers (Customer) with delivery management issues such as delivery windows, agreed delivery methods and follow up/investigate complaints concerning deliveries
Assist
with the investigation and resolution process of customer/restaurant/product complaints
Conduct Inventory management training and delivery observations
Assist
with the implementation, monitoring and resolution of company credit notes and contribute as an active member of the product recovery team
Plan, build and install racking & shelving in store
About You:
Client Relationship or Account Management experience preferably within the FMCG/Food / Retail industry; 2 to 3 years of experience
Must hold a current drivers' license and have
a good driving
record
Possess awareness of WHS requirements




Ability to engage with all levels of key stakeholders across the business
Good influencing skills and attention to detail
Be a self-starter who can manage your own time and prioritise your workload in a fast-paced environment
Regional / overnight stays may be
required
from time to time
Training and Development:
We understand the importance of ongoing growth and development.
As a valued member of our team, we will provide you with comprehensive training to ensure you excel in your role as a Field Service Consultant.
You will receive the necessary support and resources to thrive in this dynamic industry.
What we Offer:
We believe in building careers through providing a secure,
connected
and innovative culture that supports ongoing growth and development.
Competitive salary
and bonus
Ongoing quarterly and annual recognition awards
Exclusive employee discount portal
Fully
maintained
company vehicle
Employee Assistance Program (EAP)
Monthly business wide updates and lunch at the functions
Free onsite parking
Paid parental leave
Volunteer leave
Ongoing Training and development
Life at Martin Brower
When you join Martin Brower, you're joining a global organisation where people come first.
Guided by our C.A.R.E.S. values, we provide a safe, inclusive and supportive workplace where our people can learn, grow and build rewarding careers.
Whether you're working in our operations, driving our fleet, supporting our customers or enabling our business functions, you'll be part of a team that values collaboration, wellbeing, continuous development and making a meaningful contribution every day.
Diversity is our Strength
We value the unique contributions of each and every member of our diverse Martin Brower family.
Keeping in mind our core values and customer orientation, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, or disability status.
Background Check
As part of our recruitment process, successful candidates are required to complete relevant pre-employment checks.
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📌 Test Req Do Not Apply Field Service Consultant Customer Service Brisbane Airport, Australia See Details
🏢 Reyes Holdings
📍 Brisbane