About the Role
The Application Support Engineer supports customer-facing technologies, provides break/fix support, and develops long-term solutions to recurring incidents.
Applying ITIL v4 practices, they restore services within specified timeframes, maintain high customer satisfaction, support customers and agencies in their digital journey on the Service Victoria platform, and deliver continuous service improvements across a multi-channel support setting.
Key Accountabilities
Be a point of technical escalation to assist our dedicated customer support team and triage issues reported by customers/agencies whilst identifying the root cause of the customer issue.
Provide troubleshooting for the Service Victoria platform and key applications/services including Amazon Web Services (AWS), Datadog dashboards setup and maintenance, Salesforce administration.
Implement service requests, including onboarding, offboarding and user administration and identify and log platform problems and defects with Engineering teams to support continuous improvement.
Perform system administration on supported applications to ensure service continuity for transactions.
About You
We are seeking applicants who have demonstrated experience from the following criteria:
Demonstrated experience in facilitating information sessions, communicating technical advice, advocating solutions and negotiating with stakeholders.
Demonstrated experience in assessing client needs,



delivering appropriate solutions and evaluating individual or agency actions against service agreements.
Knowledge and understanding of relevant legislation, regulations, policies and processes.
Ability to diagnose, triage and resolve technical incidents.
This role is a 12-month fixed term.
This position is only open to applicants with relevant rights to work in Australia.
For more information, please see the Position Description
DGS Application support Engineer Position Description.docx
How to apply
Apply before the advertised closing date 11:59pm on 11/11/2026.
All applications should include:
· a resume; and
· a cover letter which addresses the key selection criteria (within three pages).
Other relevant information
To be eligible for appointment to this role, applicants will possess corresponding work rights for the advertised employment period.
Appointment to an ongoing role is only available to an Australian/New Zealand citizen or an Australian Permanent Resident.
Preferred applicants will be required to undertake pre-employment screening.
DGS actively promotes diversity, inclusion and an equal opportunity workplace.
We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples.
All roles at DGS can be worked flexibly, however it may differ from role to role.

📌 Application Support Engineer (Melbourne)
🏢 Department of Government Services
📍 Melbourne