Description
Make a real difference for Australian and New Zealand charities, every shift.
About us
Mondial Telephone Fundraising is a North Sydney contact centre agency that partners with well-known Australian and Current Zealand charities.
We make outbound fundraising calls to donors of the charities we work alongside, thanking them for their support and inviting them to help even more.
About the role
In this outbound contact centre role, you'll call supporters who already care about a cause.
Your day will include:
Making outbound calls to charity supporters across a range of campaigns
Thanking supporters and sharing the impact of their giving
Inviting supporters to increase their regular donation, start donating again if they've stopped, or begin donating on a regular basis
Handling questions and objections with care, respect and honesty
Accurately recording call outcomes and supporter details in our calling system
Following each charity's guidelines and fundraising compliance standards
Working with your Team Leader to build your skills through ongoing coaching and feedback
Requirements
Essentials
Australian working rights
A completed High School Certificate (or equivalent)
Availability for at least 25 hours a week, including two weekday evenings until 8pm and every second Saturday (10am to 5pm)
Able to work on site at our North Sydney office, just a short walk from the station
The qualities we look for
You enjoy talking with people and can communicate clearly and warmly over the phone
You're comfortable using a computer and take care to get the details right




You're keen to learn, open to feedback and want to grow your skills
You care about making a difference for people and causes
No fundraising or contact centre experience?
No problem
.
Our three days of paid training and ongoing coaching will give you everything you need to succeed.
What changed from a human resources perspective: the requirements are now split into genuine essentials (the things you'll actually screen on) and qualities, so candidates aren't put off by traits that are developed in training.
I added "or equivalent" to the High School Certificate, as this recognises interstate and overseas qualifications and reduces the risk of indirectly excluding people.
The qualities are written as behaviors rather than personality traits like "confidence", which keeps them fair and job-related.
The closing line encourages people without experience to apply, which suits your goal of widening the pool.
Benefits
Why you'll love working with us
Hourly pay of $*****, with no commission, so you know exactly what you'll earn
Three days of fully paid training, so you feel ready and confident before your first call
Ongoing coaching and support from experienced Team Leaders
Have a say in your shifts each week by submitting your availability (within our minimum hours and business needs)
Paid fortnightly
No Sunday work
A friendly, welcoming team in an office a short walk from North Sydney train station, Victoria Cross Metro station and local bus stops
Meaningful work, helping charities raise vital funds for the causes they support

📌 Telephone Fundraiser / Contact Centre Officer (Outbound Calling) (New South Wales)
🏢 MonDial Telephone Fundraising
📍 New South Wales