About the role
Enjoy a mix of customer service and hands-on work?
As our Hire Desk / Warehouse Assistant, you'll be the first point of contact for walk-in customers and play a key role in facilitating hire transactions, including pickups, deliveries, and transport coordination.
This role acts as a central link between Sales, Customer Service, Operations, and Yard Hand teams to ensure a seamless and exceptional client experience.
This is a full-time, Monday to Friday position, reporting to the Operations Manager, that combines customer service with hands-on operational responsibilities in the warehouse and yard.
Some out-of-hours work may be required.
Key responsibilities
Complete all tasks accurately and on time including entering hire orders and sales both over the counter or on the phone
Follow up with customers and internal teams so service commitments are met, building robust working relationships along the way
Help customers and drivers load and unload equipment for a quick, smooth turnaround
Undertake pick-ups and deliveries as directed, receive incoming stock, equipment and sundry deliveries, and assist with general office and administrative duties
Operate a forklift in the warehouse and workshop to support deliveries and pick-ups
Check, prepare and stage machine attachments for dispatch, and keep the warehouse clean, organised and safe
Help the team hit its DIFOT (Delivery In Full, On Time) target of 100%
Provide administrative support to the sales team, including preparing proposals
Take part in team briefings,



pitch in where needed and suggest ways to improve our service and processes
Identify and report hazards to help keep the workplace safe
Participate in workplace health and safety activities and training requirements
Maintain appropriate workplace safety and quality records
About you
Current forklift licence
Current SA driver's licence
Secondary education to SACE or equivalent level
Exceptional customer focus
A strong work ethic and a positive, can-do attitude
You take ownership of your work and follow through
Strong time management skills with the ability to prioritise workload
Strong computer skills, including Microsoft Office and hire or operational systems
National police check (has, or will obtain prior to employment)
Previous experience with earthmoving, construction or hire equipment will be highly regarded
About us
We are a leading South Australian equipment hire company and attachments provider, partnering with civil, earthmoving, mining, railway and pipe laying contractors locally and across Australia.
At RAM, our purpose is simple: to make things easier for our customers.
We deliver the right equipment, when and where it's needed – backed by practical advice, deep industry knowledge, and a commitment to genuine service.
By understanding our customers' goals, challenges, and deadlines, we help keep their projects moving forward – on time, on budget, and with confidence.
If this sounds like you, click Apply now and join the RAM team.

📌 Hire Desk/Warehouse Assistant (Adelaide)
🏢 RAM Equipment
📍 Adelaide