We're seeking a customer-focused Consumer Support Officer to join a busy and supportive team on a five-month temporary assignment, commencing as soon as possible.You'll be the first point of contact for consumer and retailer enquiries, providing accurate information, resolving issues and ensuring every interaction is handled professionally.
This role would suit someone who enjoys problem-solving, has robust attention to detail and can remain calm and positive when handling challenging customer situations.Key ResponsibilitiesManage inbound and outbound consumer and retailer enquiries across a range of products and servicesInvestigate and resolve customer issues, aiming to achieve first-contact resolution wherever possibleHandle complaints and escalations with professionalism, sound judgement and empathyRecord customer interactions accurately and maintain up-to-date system recordsProvide clear, accurate and timely responses to enquiriesWork collaboratively with internal teams and external business partners to resolve issuesIdentify recurring customer concerns and report trends to managementContribute ideas to improve processes,



systems and the overall customer experienceAbout YouPrevious experience in customer service, contact centre or consumer supportStrong written communication skills, with excellent spelling, grammar and attention to detailConfident using computer systems, with sound knowledge of Microsoft Word and ExcelA patient, solutions-focused approach to customer enquiries and complaintsStrong organisational skills and the ability to manage competing prioritiesA team player who communicates well and adapts to changing processes and prioritiesAn interest in consumer technology and troubleshooting would be advantageousWhat's on Offer?
Five-month temporary assignment with an immediate startMonday to Friday, 9:00am-5:00pmScoresby locationOpportunity to work with a recognised global businessJoin a collaborative team focused on service excellence and continuous improvementNext StepsIf you enjoy helping customers, resolving problems and providing a high standard of service, we'd love to hear from you.
Apply now or contact Joni Gilbertson on for a confidential discussion.

📌 Customer Service Officer (Melbourne)
🏢 Veritas
📍 Melbourne