Job Description Responsibilities include: Follow the provided training plan in both workshop and field settings.
Assemble and configure, 'run-up', Multi-Functional Devices.
Participate in fieldwork at least one day per month.
Shadow Customer Service Technicians at customer sites to: Train customers on equipment usage.
Support equipment installation on customer networks.
Run test prints.
Complete onsite customer repairs.
Learn to diagnose faults by asking discovery questions.
Learn the process of: Calling customers.
Diagnosing and understanding issues.
Scheduling site visits.
Diagnosing problems on-site.
Handle customer issues and reactions effectively.
Resolve problems in a timely and appropriate manner.
Desired Skills and Experience Other requirements: Current and Valid Driver's License Although an advantage, previous experience servicing MFDs is not essential as full training will be provided The ability to learn concepts quickly Willing to undertake Working with Children Check and National Police Check Willing to comply with all vaccination requirements where necessary to visit customer sites.
Qualifications, skills and experience required: Mechanical/electrical/electronic aptitude with troubleshooting skills Comfortable working with software,



operating systems and networks Excellent customer service and interpersonal skills Good verbal and written communication skills Why Join Us?
Friendly Team: Supportive and collaborative environment Global Brand: Work with Toshiba, a leader in technology and innovation Great Benefits: Including personal development, wellness initiatives and corporate discounts Great Location: Our premises have convenient to Monaro Highway and excellent accessibility to public transport, bicycles and walking paths About Toshiba Committed to people.
Committed to the future.
Toshiba is the world's most trusted provider of industry-specific solutions, all of which reflect Toshiba's commitment to the future of the planet.
We create innovative AI solutions to pioneer current possibilities and enable digital transformation.
We foster long-term client relationships based on trust, responsiveness and a commitment to proactively deliver the best results.
Toshiba (Australia) Pty Limited is part of the Toshiba Tec Corporation, a global leader in technology.
We help organisations transform how they manage and display information with our innovative multi-function products and solutions.
Our Culture We value respect, friendship, and integrity.
Our diverse and inclusive team is passionate about delivering the best outcomes for our customers and colleagues.

📌 Trainee Customer Service Technician Act (Multifunctional Photocopiers & Printers) (Australia)
🏢 Toshiba
📍 Australia