Synergie Australia is seeking a Customer Service Representative for a trusted client located in Northgate, QLD
Pay: $***** per hour + Super
Duration: 3-month temporary assignment with potential for permanent employment
Hours: Monday–Friday 9:00am - 5:00pm
Location: Northgate QLD
What you will be required to do:
You'll be responsible for delivering exceptional customer service while supporting national accounts and managing customer enquiries across multiple channels.
Responding to customer enquiries via phone and email
Managing customer requests through Salesforce and internal systems
Coordinating service bookings and scheduling requirements
Resolving customer issues and complaints in a professional manner
Maintaining accurate customer records and account information
Liaising with internal departments to ensure service delivery standards are met
Working within KPI and service level expectations
Building strong relationships with customers and stakeholders
To be successful in the role you will:
Previous experience within a customer service or contact centre environment
Strong communication skills, both written and verbal
Excellent organisational and time management abilities
High attention to detail and data entry accuracy
Proficiency with Microsoft Office Suite
Ability to multitask and manage competing priorities
Experience using Salesforce or other CRM systems will be highly regarded
A positive attitude and solid customer‐focused approach
What's on offer for you:
Opportunity to join a leading national organisation
Potential to transition into a permanent position after three months
Supportive and collaborative team environment
Career development and progression opportunities




Hybrid working arrangement available upon permanent conversion
Stable Monday to Friday roster
Synergie Australia delivers a full 360o recruitment solution, consisting of temporary and permanent recruitment services, and more.
Safety is of the highest priority, and Synergie Australia prides itself on fostering a culture that champions guidance and care in the workforce.Beyond recruitment, Synergie Australia is motivated to improve everyday standards within the working landscape so people can thrive today, and in the future.
This approach delivers real change to communities by improving workplaces, local economies, inequalities, and changes to the climate.
If you aspire for better, let'swork together.
Synergie Australiaconnects people with protected, rewarding work across Australia.
From temporary roles to permanent opportunities, we support youat every stage of yourcareer.
Learn more and view current opportunities at
CareVicinity is a fast‐growing platform connecting care workers with people who need support.
As we continue to grow,we'reinvesting in AI‐powered tools and automation to reduce admin, streamline workflows and help our teams focus on delivering exceptional service.
As a Customer Service Representative, your primary focus will be job fulfilment – actively sourcing and recruiting new supportworkers,



and providersto join theCareVicinityplatform based on specific client needs and available jobs.You'llconnect with potential workers, build interest in theopportunityand help bring the right people onto the platform to get client jobs filled.
You'llalso support clients with platform enquiries and day‐to‐day needs.
This is a fast‐paced, phone‐led role (80+ calls per day) with a strong focus on recruitment, relationship building and achieving fulfilment KPIs.
You'llThrive in This Role If...
You'reconfident in a fast‐paced, phone‐based environment, enjoy connecting with people and know how to get things done.
Experience in call centres, telecommunications,recruitmentor high‐volume customer service will set you up for success.
WhatYou'llDo:
Actively source and recruit recent supportworkers based on specific client jobs and care requirements.
Conduct high‐volume outbound calls (80+ per day) to engage prospective workers, discussopportunitiesand bring them onto theCareVicinityplatform.
Use a range of sourcing channels to find suitable workers and build a pipeline for current and upcoming client needs.
Work closely with the team to understand each job andidentifythe right workers to fulfil it.
Follow up with prospective workers throughout the recruitment and onboarding process to keep jobs moving.
Support clients with platform navigation , enquiries and day‐to‐dayassistanceacross phone,emailand chat.
Work closely with Compliance and Accounts to help get new workers ready to provide services.
Keep client, workerand job information accurateand up to date across our systems.
You
#J-*****-Ljbffr

📌 Customer Service Team Member - Paint (Brisbane)
🏢 Bunnings
📍 Brisbane