Job Details
Job Title: Customer Service & Operations Assistant
Location: Sydney, Australia
Job Function: Customer Service / Operation
Employment Type: Full time
Job Description
Provide frontline support to local customers by answering inquiries,assisting with shipment updates, and ensuring a high standard of customerservice.
Assist with booking arrangements with carriers and coordinate with vendorsfor cargo pick-up and trucking deliveries.
Track shipments and update customers with real-time status, ensuring theyare informed throughout the shipping process.
Liaise with overseas offices to follow up on bookings, documentation, andtimely arrival notifications to clients.
Use internal ERP systems to accurately enter shipment details, input salesand cost data, and follow internal procedures for job file creation, costapprovals, and documentation updates




Support backend operational tasks with training provided for futureinvolvement in full shipment handling.
Qualifications
Open to fresh graduates with a diploma or degree in business, supply chain,logistics, or a related field; prior experience in logistics or customerservice is an advantage but not required.
Solid communication and problem-solving skills, with the ability to respondprofessionally and effectively to customers and internal stakeholders.
Proficient in Microsoft Office and eager to learn shipment management orlogistics systems; high attention to detail and ability to manage multipletasks in a fast-paced environment.
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📌 Customer Service & Operations Assistant (Sydney, Au)
🏢 Dimerco
📍 Sydney