About youGarvan Institute of Medical Research is an independent Medical Research Institute (MRI) in Sydney, delivering scientific and clinical impact on a global basis and in partnership with organisations that share our vision.
We are proud to be one of Australia's largest and most highly regarded MRI's.Our vision is global leadership in discoveries to impact and our enduring purpose is to impact human health, by harnessing information encoded in our genome.We seek to see our world‐class discovery research achieve life‐changing impacts, not only for individual patients with rare diseases, but for the many thousands affected by complex, common disease.Garvan promotes a diverse workplace and is committed to the principles of equity, diversity, inclusion and belonging.
We are always looking for culture 'add', not culture 'fit' and are building diverse teams with great sets of complementary styles and skills to help deliver our important work effectively.Why join us?
• Generous salary packaging to save you income tax on your wages thereby boosting your monthly take home pay (max. $15,900 general expenses + $2,650 meals/accom)• Ample opportunities for on‐going training and development• Stimulating, diverse and highly international research environment• Flexible work arrangements e.g. start / finish times• 18 weeks paid parental leave for both parents including paid superannuation• A range of additional leave types to meet your personal needs including cultural leave, conference leave, community service and study leave• Discounted Health Insurance• Lifestyle discounts with our community partnersRole SummaryThe IT Support Specialist reports to the IT Operations Manager, and is part of a small,



dynamic team that is accountable for the day‐to‐day operations of the Garvan Service Desk.
It is the first point of call that enables and supports scientists and administrative staff to facilitate Garvan's research, and requires a strong, client‐focused outlook.
This is an onsite role 5 days in the office initially.SalaryUp to $85k + super + salary packaging (depending on experience)Employment type3 month contract.
Full time hours.What you will doProviding a high level of 1st and 2nd level technical support via telephone, service desk portal and face‐to‐face to over 700 usersIT Bar shifts 9‐11am & 2‐4pm daily for walk‐up IT Support for Garvan Building StaffLaptop Wipe & Rebuild following Standard Operating Procedures for Asset Management dutiesMaintaining a high level of customer satisfaction within the businessSupport of macOS and Windows devicesSupport of Microsoft products such as Office 365Maintenance of printers and other peripheral equipmentSetup, maintain and support Mac and Windows workstations/laptopsProvide technical expertise in the provision of support services and a central point of contact for Technology users, projecting a positive, client‐focused image while resolving requests in a timely and efficient manner.Record, update and maintain detailed information in the help desk ticketing databaseSupport of technology‐related equipment and hardware, IP telephony systems, audio‐visual equipment,



photocopiers and scannersGood time management skills, attention to detail and ability to work unsupervisedAbout you2 – 4 years help desk experience or a similar environment with ticketing system experienceExcellent communication and interpersonal skillsAble to multi‐task and work quickly under pressureFlexible and reliable with strong research and troubleshooting abilityGood time management skills, attention to detail and ability to work unsupervisedStrong customer service ethic with a focus on providing a high level of serviceExperience with Laptop Support on macOS and Windows 11, including Office365Employment type3 month contract.
Full time hours.Contract typeFull‐timeLocationNew South WalesOther benefitsGenerous salary packaging to save you income tax on your wages thereby boosting your monthly take home pay (max. $15,900 general expenses + $2,650 meals/accom)Ample opportunities for on‐going training and developmentStimulating, diverse and highly international research environmentFlexible work arrangements e.g. start / finish times18 weeks paid parental leave for both parents including paid superannuationA range of additional leave types to meet your personal needs including cultural leave, conference leave, community service and study leaveDiscounted Health InsuranceLifestyle discounts with our community partnersEqual OpportunityGarvan promotes a diverse workplace and is committed to the principles of equity, diversity, inclusion and belonging.
We are always looking for culture 'add', not culture 'fit' and are building diverse teams with excellent sets of complementary styles and skills to help deliver our important work effectively.
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