Wollongong | Senior Customer Experience Officer
About First Choice Couriers
First Choice Couriers is a family-owned transport and logistics company that's been operating across the Illawarra, Southern Highlands, and South Coast since ****.
With more than 140 team members across our sites, we're proud to be one of the region's largest local transport providers.
We provide transport, warehousing, and logistics services for businesses across the region and beyond.
Everything we do is guided by our values – Compassion, Excellence, Respect, and Integrity.
We believe good people, valuable service and strong relationships are what make the difference.
Senior Customer Service Officer
As our Senior Customer Experience Officer, you sit at the intersection of customer experience and financial operations.
You handle the enquiries that need real judgement, the accounts that need close attention.
You're also the first person your team turns to when something gets complicated — and the person who steps up when your Supervisor is away.
You work closely with Operations, Finance, and with customers, agents, and suppliers outside FCC.
This is a full-time position and is based in
Unanderra, NSW
.
What's on Offer
Permanent full-time employment with a locally owned business
A varied, senior role where no two days are the same
Genuine responsibility and the trust that comes with it
Supportive leadership and a team that values what you bring
Training and development opportunities to grow your skills
A company guided by real values — Compassion, Excellence, Respect, Integrity and Fun
What You'll Be Doing
Handle customer enquiries by phone and email, and manage exceptions and escalations from start to finish
Investigate issues, find the right answer, and follow up until the customer is looked after




Record customer invoices in MYOB, match incoming payments, and keep the receivables ledger up to date
Follow up overdue accounts and maintain the AR ageing report for weekly review
Check and enter supplier invoices in MYOB, reconcile statements, and prepare weekly payment lists for approval
Maintain customer account files, rate cards, and agent arrangements
Support new customer onboarding and keep account information accurate for the sales team
Be the first point of escalation for the team, and step in as temporary supervisor when needed
Contribute to process improvements, SOP upkeep, and the development of team members
What You'll Bring
Solid experience in customer service and accounts, ideally across both
Confidence in MYOB and the ability to pick up new systems quickly — TransVirtual experience is a plus
Clear, professional communication with customers, colleagues, and senior stakeholders
A sharp eye for detail with numbers, records, and deadlines
The ability to stay calm and take the lead when a situation gets difficult
Experience being the go-to person on a team, or supporting new starters
A satisfactory criminal history check
Full Australian working rights
Why First Choice Couriers?
At First Choice Couriers, people matter.
We work hard, support each other, and take pride in what we do.
Many of our team members have grown their careers with us over the years, and we're proud of the positive and down-to-earth culture we've built.
If you're looking for a role where you can be part of a good team and make a real contribution each day, we'd love to hear from you.
Apply now and make First Choice your best choice.
First Choice Couriers is committed to building a workplace where everyone feels welcomed, respected, and supported.
We encourage applications from people of all backgrounds and experiences.

📌 Senior Customer Experience Officer (Wollongong)
🏢 First Choice Couriers
📍 Wollongong