Client Experience Specialist - Ferrari MelbourneThe Zagame Automotive Group proudly runs some of the world's most exclusive automotive brands includingFerrari, Lamborghini, Abarth, Alfa Romeo, Aston Martin, Audi, Bentley, CUPRA, Fiat, McLaren, Pagani and Rolls-Royce.ABOUT THE ROLEOur Ferrari Melbourne dealership is currently offering the prospect for a Client Experience Specialist to join our team.As Client Experience Specialist, you are the architect of Ferrari's client journey.
You ensure that every interaction - in the showroom, during events and across digital touchpoints - delivers an emotionally engaging, refined and consistent experience worthy of the Prancing Horse.
You bring together hospitality mindset, community building, CRM discipline and digital awareness to attract, engage and retain clients, working closely with Sales, After-Sales and Marketing to elevate every moment of the Ferrari Clients experience.What You'll DoWelcoming and hosting customers as they enter the dealership and offer refreshments including making coffee to dealership customer.
Also ensuring that the café is full stocked and kept clean.Oversee showroom presentation, ensuring multimedia and printed materials and communications are up-to-date and in line with brand identityElevate the end-to-end client journey, ensuring excellence at point of sale, during events and across touchpointsAssist the Marketing Manager with event attendees, manage invitations,



and ensure a high-quality guest experienceSupport CRM activities, including database updates, client clustering and structured follow-up after eventsCollaborate closely with Marketing, Sales and After-Sales teams for post-event reviews and follow-up actionsAssist the Marketing Manager with Ferrari Factory Tours and Client Esperienza travel arrangementsYour ProfileClient-experience or hospitality-oriented professional from luxury, premium retail or high-end service environmentsNaturally attentive to detail, atmosphere and emotional engagementPrevious experience assisting with events, communities, and cross-functional initiativesStructured and disciplined in follow-up, CRM usage and process executionSkills & QualificationsStrong understanding of client experience, events and community engagementFamiliarity with CRM tools, client segmentation and follow-up processesAwareness of digital and social media marketing dynamicsExcellent interpersonal, organizational and communication skillsWhat This Role Offers YouA highly visible role shaping the lived Ferrari experience for clients and prospectsDaily interaction with a discerning, relationship-driven clienteleThe opportunity to blend hospitality, brand storytelling and community buildingClose collaboration with Marketing, Sales, After-Sales teamsExposure to Ferrari standards, tools and best practices in client experience excellenceOngoing Factory training
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📌 Client Experience Specialist - Ferrari Melbourne
🏢 Zagame Automotive Group
📍 Melbourne