Ebet is a leading gaming systems company that develops a range of networked system solutions for gaming and hospitality venues operating electronic gaming machines and loyalty systems.
A company with true passion for the industry, Ebet supports customers across NSW and VIC and has an outstanding team of more than 65 enthusiastic champions.The secret of our team's success is GREAT PEOPLE!
From Technical gurus to Customer Service specialists, our talented team work together to deliver results for a vibrant and exciting gaming and hospitality industry.We're looking for a Field Service Technician to join our Hardware Operations team.
This is a hands-on, customer-facing role supporting the installation, servicing and maintenance of EBET proprietary systems and associated third-party hardware and software across customer sites.You'll be the key link between our customers, Application Support, and internal teams—travelling to site, solving problems, and ensuring systems are operating reliably in a highly regulated gaming environment.
An on-call component forms part of this role.Key responsibilitiesInstall, configure, service and upgrade EBET hardware and softwareProvide technical support to customers and agents, both onsite and remotelyPerform preventative maintenance at customer venuesDiagnose faults and **escalate** complex issues where requiredLog,



track and close support requests in line with help desk proceduresCommunicate clearly with customers on progress and resolution of issuesAssist with QA testing of EBET hardware and softwareMaintain accurate documentation for installations, procedures and site dataEnsure all work complies with company policies, WH&S; requirements and gaming industry regulationsAbout youYou're practical, adaptable and calm under pressure, with the ability to explain technical issues to non-technical users.
You enjoy working independently in the field but also thrive as part of a collaborative team.Ability to participate in an on-call roster is essentialSkills & experienceMinimum 2 years' experience servicing poker machines and/or electronic gaming equipmentPractical understanding of electronic components and circuitsSound knowledge of networking concepts and basic network configurationExperience in a technical support, helpdesk or field service roleStrong problem‐solving and troubleshooting skillsAbility to manage multiple jobs and meet SLA timeframesWell-developed communication and customer service skillsKnowledge of gaming industry legislation or venue operations (highly regarded)What we offerStable, full-time role with a respected technology providerVaried work across customer sites and technologiesOngoing learning and development opportunitiesSupportive team environment with transparent processes and standardsIf you're a hands‐on technician looking for a role that combines field work, technology and customer engagement, we'd love to hear from you.
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📌 Field Service Technician (Sydney)
🏢 ebet Gaming System
📍 Sydney