Premium Service Coordinator - Multiple OpportunitiesAbout the Rol eWe're looking for 2 customer-focused Premium Service Coordinators to join our Priority - Specialised Services team based at Melbourne Airport .
We have 2 full-time opportunities available:1 x Permanent Full-Time Position1 x Full time Fixed-Term Position until 12 November ****Working HoursMonday to FridayRotating roster between 8:00am and 5:30pmSame working hours apply to both positions.What You'll DoMonitor high-priority freight consignments from pickup through to delivery.Proactively track freight and intervene when delays or service issues arise.Keep customers informed with timely and accurate shipment updates.Respond to customer enquiries via phone and email.Liaise with depots, operations teams and drivers to resolve freight issues.Investigate delays and coordinate recovery solutions.Maintain accurate records using internal systems and applications.Build strong relationships with customers and internal stakeholders.Support continuous improvement and deliver outstanding customer service.What You'll BringPrevious experience in customer service, transport or logistics.Excellent communication and relationship-building skills.Strong attention to detail and organisational skills.Ability to prioritise multiple tasks in a fast-paced environment.Intermediate Microsoft Office skills (Outlook, Word and Excel).
A proactive approach to problem-solving.Customer-first mindset with a focus on service excellence.Ability to work independently and as part of a collaborative team.Why Join Team Global Express?
Choice of permanent or fixed-term full-time opportunities.Monday to Friday work-life balance.Career development and internal progression opportunities.Supportive and collaborative team environment.Employee benefits including discounts on major retailers, travel and healthcare.A workplace that values safety, teamwork and continuous improvement.About Team Global ExpressTeam Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand.
We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by ****.
To learn more about our story, visit .
Why TGEWe care about our customers, our people, and our planet.
We are always innovating and improving our services.
We are driven by passion and purpose, and we never stop.What we offerCompetitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.An inclusive workplace, works for everyoneWe celebrate difference.
We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us.
As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply.
Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa Current Zealand.TGE is listed as one of LinkedIn's Top Companies of **** and **** in Australia.
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