The Duties:Driving team performance through daily metrics, regular performance routines and continuous improvementMaking sure internal and external customers receive responsive, solution-focused serviceOwning key customer service KPIs and leading root cause analysis when issues ariseWorking with regional and national leaders, and with operations, logistics and commercial teams, to align service standards and outcomesBuilding a culture of engagement, accountability and excellence across your teamYour Experience:Experience as a customer service leader in a busy, fast paced environmentExperience working across Construction, manufacturing, Telecommunication or similar industries and having a good understanding of the operational dynamics.Previous experience leading a team, with the ability to manage performanceThe ability to motivate your team and build a positive team cultureExperience working in, and adapting to, a changing environmentConfidence using call centre and customer management systems, and working with daily performance dataOn Offer:A wide range of company & employee benefitsA great team culture and energetic workplace
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📌 Customer Service Team Leader (Melbourne)
🏢 seek.com.au
📍 Melbourne