The WORK FROM HOME – Arrears & Collections Officer is a key role within Lightning Rentals.
This position is responsible for administrating current and overdue consumer lease accounts, supporting customers payment requirements and ensuring all arrears processes comply with company policy and relevant regulatory requirements.
The role requires strong computer literacy, negotiation and communication skills.
Key responsibilities will include:
Work within a team to administer customers accounts in accordance with Lightning Rentals' internal arrears decision model and time-based letter framework
Contact customers daily to arrange payments, convert to PayTo and explain payment processes and policies
Conduct approved collections activities including issuing arrears correspondence in accordance with internal time-gated and sequential decision layers
Negotiate sustainable repayment arrangements in line with responsible lending and hardship obligations
Record, report and administer according to Lightning systems and requirements
Multi-task across Lightning business areas
Escalate accounts appropriately in line with company policy
Liaise with team members to ensure consistent customer outcomes and build relationships
Attend training and participate in the ongoing career development of knowledge, techniques and skills and to meet continual professional development requirements
Weekly reporting to Senior Manager
To be successful for this role you MUST have the following:
Minimum 2 years' experience in any of the following: accounting, bookkeeping, credit control, collections or arrears management
Previous experience in accounting, banking, finance, consumer leasing,



credit management or hardship assessment is highly advantageous
A high level of computer knowledge, including experience in Microsoft Office (Word and Excel etc.), and internet-based technologies (intermediate to advanced experience)
Skillful negotiation and communication skills that lend to creating successful outcomes
Comfortable with general administration tasks including answering phones and communicating with customers (phone and email)
Proactive, motivated, great listening skills and experience handling difficult or vulnerable customers with professionalism and empathy
Strong administrative and organisational skills with high attention to detail
Be street smart, persistent with a flexible mindset, ability to think on feet, identify customer motivations and adapt approach to suit
Ability to work independently and in a high-performance team in a remote environment
WHAT'S ON OFFER:
Ongoing internal and external company training, flexibility and opportunity to grow in the role.
Remote home-based Full-Time Employment, 40 hours per week.
A laptop, monitor and mobile phone will be provided for work purposes.
Opportunities for promotion and transition of roles throughout the business.
Salary Equivalent $******k pa, dependent on experience.
Applicants must have the right to work in Australia and will be subject to police/bankruptcy checks and have reliable internet connection for remote role.
Please Note: Only candidates who meet our client's selection criteria will be contacted.
Thank you.
Pay: $55,****** – $88,****** per year
Benefits:
Work from home
Work Location: Remote
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📌 Senior Collections Officer (Newcastle)
🏢 Lightning Rentals
📍 Newcastle