Job Description

- Full-time position until until 30 June 2027
- Based in Toowoomba, on the lands of the Giabal and Jarowair Aboriginal peoples
- $46 - $51.26per hour + 12% Super + Generous Salary Packaging benefits of up to $18,550

As the Intake and Assessment Coordinator, you’ll be an important first point of contact for people seeking support. Working within a multidisciplinary team, you’ll complete comprehensive assessments, identify individual needs and connect participants with the services and supports that best suit them.

What you’ll be doing

- Conduct comprehensive biopsychosocial assessments and develop person-centred recovery and care plans
- Use the Initial Assessment and Referral Decision Support Tool to determine support needs and appropriate service pathways
- Coordinate wraparound supports with participants, families, carers and service providers
- Provide brief interventions, including psychoeducation and evidence-based approaches such as CBT, DBT, ACT and Motivational Interviewing
- Identify mental health, physical health and alcohol and other drug support needs
- Apply risk assessment, crisis intervention and escalation procedures
- Support participants throughout their service coordination journey
- Work closely with GPs, Emergency Departments, inpatient units, Community Mental Health Teams and other community services
- Build strong referral pathways and partnerships with internal and external stakeholders
- Maintain accurate clinical records, documentation and service data




- Contribute to quality improvement, audits, accreditation, reporting and KPI monitoring.

What you’ll bring
You’ll be a compassionate and organised qualified who can engage people from a wide range of backgrounds while managing complex needs and competing priorities.

To succeed in this role, you’ll bring:

- Experience in mental health intake, assessment, triage and referral
- Knowledge of mental health, psychosocial, alcohol and other drug, and community support services
- Experience applying risk assessment, crisis intervention and escalation processes
- A strengths-based, recovery-oriented and non-judgmental approach
- Strong communication, relationship-building and negotiation skills
- The ability to work independently and collaboratively within a multidisciplinary team
- Strong administration, time management and documentation skills
- The ability to deliver culturally responsive and inclusive support to Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTIQ+ people and other priority populations
- Confidence using Microsoft Office and client information systems.

Qualifications and requirements
You’ll need:

- A minimum Certificate IV in Mental Health, Community Services or Youth Work, a Diploma of Counselling, or an equivalent qualification
- A current driver licence and the ability to travel locally within the Toowoomba Council region

📌 Intake and Assessment Coordinator (Toowoomba)
🏢 Each
📍 Toowoomba