Fantastic opportunity for a customer focused and experienced Service and Warranty Site Manager to join our Building team, working in and around the South East Metro Region.
Your responsibilities will include:
- Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner
- Completing Inspections in Customers' homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings.
- Explain to customers how to use products and ensure that customers have all required manuals
- Be on time to appointments and phone to cancel or change appointments if emergency delays occur
- Ad Hoc Site Inspections for active jobs
- Ensure on-site works are undertaken to both Metricon and current industry standards
- Attend required department office day, as well as playing an active part of team development
- Progress efficiently through both the diagnostic and action stages of each allocated home; and
- Up to date recording were required with all reports.
What's on Offer:
- Car included
- Opportunity to lead a critical customer facing function
- Influence customer experience and operational excellence
- Supportive team culture
- Competitive salary package and career development opportunities
The successful candidate will have:
- A trade background in the construction industry highly desirable
- Experience in a customer service/contact role is required
- Experience in the building industry - preferably in the volume new-home workplace
- Cert IV in Building is highly regarded
- The ability to self-manage and lead others in a time critical environment is of utmost importance
- Working knowledge of Australian Building Codes, standards and regulations; and
- Great Attitude