Senior Customer Service Representative - Freight Forwarding
Locations: Botany, Sydney (2 positions) | CBD, Melbourne (2 positions)

Join a growing Australian-owned logistics business!

Are you an experienced freight forwarding professional who loves building customer relationships, solving problems and delivering exceptional service?
We're partnering with a proudly Australian-owned international freight forwarding business that is continuing to expand its footprint and strengthen its position in the market.

Following a recent acquisition, the business is entering an exciting new chapter of growth, bringing together established industry expertise and an expanded service offering.

We're currently recruiting for four Senior Customer Service Representatives, with two positions available in Sydney and two in Melbourne. These are fantastic opportunities to join an established, growing organisation where you can make a genuine impact, work alongside experienced teams and continue developing your career!

About the role
We're looking for customer-focused Senior Customer Service Representatives who understand the importance of building strong relationships, taking ownership and ensuring shipments move seamlessly from origin to destination.

Working closely with customers, overseas agents and internal operations teams, you'll play a key role in delivering a consistently high level of service while helping maintain and strengthen valuable customer relationships.

Your responsibilities will include:





- Managing and developing strong relationships with a portfolio of customers.
- Coordinating international air and/or sea freight shipments across import and export operations.
- Providing proactive shipment updates and managing customer enquiries.
- Monitoring shipments and resolving operational issues, delays and escalations.
- Liaising with overseas agents, shipping lines, airlines, transport providers and internal stakeholders.
- Ensuring accurate documentation and adherence to relevant processes and compliance requirements.
- Identifying opportunities to improve processes and enhance the customer experience.
- Working collaboratively with operations and other internal teams to ensure customer expectations are met.
- Sharing your knowledge and experience with colleagues and supporting a positive team environment.

About you
You're an experienced freight forwarding skilled who enjoys being hands-on, building relationships and finding solutions! You take pride in your work, communicate confidently and understand that great customer service is about more than simply providing shipment updates.
Ideally, you'll bring:

- Previous experience in international freight forwarding, ideally in customer service,



client services or account management.
- A sound understanding of air and/or sea freight operations.
- Excellent communication and relationship-building skills.
- Strong organisational skills and the ability to manage competing priorities.
- A proactive approach to problem-solving and managing customer expectations.
- Experience using CargoWise or a similar freight management system.
- A collaborative mindset and a genuine commitment to delivering outstanding service.

What's in it for you?

- Join a growing Australian-owned business with an expanding international footprint.
- Be part of an exciting growth phase following a recent acquisition.
- Work within an experienced team where collaboration and customer relationships matter.
- Enjoy the opportunity to contribute ideas, improve processes and make a real difference.
- Continue developing your career within the international freight forwarding industry.
- Enjoy a hybrid working arrangement of four days in the office and one day working from home.
- A fun and energetic team where who will support you and ensure you love your job!

Ready for your next move?

If you're passionate about freight forwarding, enjoy building lasting customer relationships and want to be part of a business with exciting plans for the future, we'd love to hear from you!

With two positions available in Sydney (Botany) and two in Melbourne (CBD area), there are multiple opportunities to find the right fit for your experience and career goals.

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