About the role

Direct Wholesale Services is seeking a Receptionist/Administration/Customer Service professional to join our team in Coffs Harbour, NSW. This is a casual position with the opportunity of going part time that offers flexibility whilst providing essential support to our operations. In this role, you will be the first point of contact for our clients and customers, managing inquiries, administrative tasks, and ensuring exceptional customer service standards. You will play a vital part in maintaining the smooth operation of our business and contributing to positive client relationships.

What you'll be doing

- Greeting and welcoming clients and visitors with professionalism and warmth

- Answering telephone inquiries and directing calls to appropriate staff members

- Managing reception desk operations and maintaining a well-organised workspace

- Processing customer inquiries and providing information about products and services

- Performing general administrative duties including data entry, filing and record maintenance

- Preparing and distributing correspondence and documentation

- Supporting sales and customer service teams with administrative assistance

- Handling customer complaints professionally and escalating issues when necessary

- Maintaining confidentiality and adhering to company policies and procedures

What we're looking for





- Proven experience in a receptionist, administration or customer service role within a commercial or wholesale setting

- Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse clients

- Strong organisational and time management abilities, with the capacity to manage multiple tasks simultaneously

- Proficiency in Microsoft Office applications and reception/administrative software systems

- A friendly, welcoming demeanour with a genuine commitment to delivering outstanding customer service

- Attention to detail and accuracy in completing administrative tasks

- Flexibility and adaptability to changing priorities and requirements

- Ability to work independently and as part of a collaborative team

- Professional telephone etiquette and excellent listening skills

- Relevant qualifications or certifications in administration or customer service are advantageous

- Flexibility to cover holidays and personal leave

Apply now

If you are a professional with strong customer service skills and a passion for delivering exceptional support, we would like to hear from you. Please submit your application including your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.

📌 Receptionist/Administration/Customer Service (Coffs Harbour)
🏢 Direct Wholesale Services
📍 Coffs Harbour