About the role

We are looking for an organised, capable and customer-focused person to join our sales administration and customer service team. This varied role involves processing orders accurately, keeping customers informed and working with colleagues to resolve enquiries and delivery challenges. Just as importantly, we are looking for someone who takes ownership, follows matters through and brings a positive, practical approach to each day.

Key responsibilities

- Process customer orders accurately and efficiently using Sage X3.

- Respond professionally to customer enquiries by telephone and email, providing clear and timely information.

- Check stock availability and delivery timeframes, obtain ETAs and proactively update customers.

- Manage expectations calmly and constructively when stock is delayed or unavailable.

- Work with internal departments and depots to resolve order queries and coordinate transport and deliveries, including through online portals.

- Assist with pricing, product information and general sales enquiries.

- Maintain accurate customer records, order details and documentation.

- Follow up outstanding enquiries and concerns through to resolution, keeping relevant people informed.

- Provide general administrative support to the sales team and assist with daily operational priorities.

About you

- Previous experience in customer service,



sales administration or a similar role.

- Experience with ERP or order management systems is essential; Sage X3 experience is highly regarded.

- Strong Outlook skills and confidence with Word, Excel, Teams and standard office applications.

- Clear, professional written and verbal communication.

- Accuracy, initiative, problem-solving skills and a commitment to following through.

- The ability to work collaboratively and, with experience, confidently and independently.

- A resilient, adaptable and positive approach to customers, colleagues and changing priorities.

About us

Olsson's is an established Australian family-owned salt business with a diverse range of products and customers. We value practical thinking, dependable service and the relationships we build with our customers and colleagues.

Benefits

- The chance to be part of an established Australian family-owned business.

- A supportive, experienced team willing to share its knowledge.

- Variety in your day and exposure to different products, customers and parts of the business.

- The opportunity to build your skills and become a trusted, dependable member of the team.

This role is offered initially as a casual 3 days per week role with the opportunity to expand on that for the right candidate.

📌 Customer Service & Sales Administrator (Yennora)
🏢 Olsson Pacific
📍 Yennora