Café Supervisor - Full Time

Oculus Café x Kitchen by Mike | National Gallery of Australia | Canberra

The Venue

Trippas White Group (TWG) delivers hospitality experiences across a collection of iconic Australian venues. Located at the entrance to the National Gallery of Australia, Oculus Café x Kitchen by Mike welcomes visitors with breakfast, lunch, coffee and takeaway offerings in a vibrant cultural setting.

The Role

We are seeking an experienced and hands-on Café Supervisor to join our team on a full-time basis. You will support the daily operation of Oculus, lead the front-of-house team during service and help create a welcoming, efficient and memorable experience for every guest.

Working closely with the Venue Manager, kitchen and wider team, you will maintain high standards of service, food safety and presentation while supporting the smooth running of the café.

Key Responsibilities

- Supervise daily café service, including opening and closing, set-up and service periods.
- Lead, support and motivate the front-of-house team, providing clear direction and on-the job training.
- Welcome guests, manage bookings and respond to enquiries and feedback professionally.
- Work closely with the kitchen to coordinate service, communicate dietary requirements and ensure accurate orders.
- Maintain high standards of food and beverage service, cleanliness, presentation and food safety.
- Support stock control, ordering, deliveries and minimising waste.
- Operate the point-of-sale system, handle payments and assist with cash handling and daily reconciliation.
- Assist with rostering and coordinating staff breaks to meet service needs.




- Monitor service standards and assist the Venue Manager with daily administration and operational improvements.
- Follow workplace health and safety procedures and venue requirements, reporting issues promptly.
- Support café functions and other venue operations when required.

About You

- Previous supervisory or team leadership experience in a café, restaurant or similar hospitality environment.
- A passion for hospitality and creating positive guest experiences.
- Strong communication and leadership skills, with a collaborative and hands-on approach.
- Experience working in a busy service environment and managing competing priorities.
- Good knowledge of food safety, hygiene and workplace health and safety practices.
- Confidence using point-of-sale systems and handling payments.
- Strong organisational skills, attention to detail and a positive attitude.
- Availability to work a flexible roster, including weekends and public holidays as required.
- A current Responsible Service of Alcohol (RSA) certificate, or willingness to obtain one if required for the role.

Benefits & Culture

- A supportive and inclusive team environment.
- A professional and protected workplace at an iconic Canberra venue.
- Staff discounts at TWG retail restaurants and access to corporate offers.
- Career development opportunities across TWG’s diverse venue portfolio.

Apply

If you are passionate about café hospitality and enjoy leading a team to deliver excellent service, we would love to hear from you. Apply with your current résumé and a brief cover letter outlining your experience.

Trippas White Group is an Equal Opportunity Employer and encourages Indigenous and First Nations Australians to apply.

📌 Café Supervisor | Oculus Café x Kitchen by Mike - National Gallery of Australia (Canberra)
🏢 Trippas White Group
📍 Canberra