About the role

Reporting to the Director Aged Care Services, you'll lead the rostering team and oversee workforce coordination for Support Workers delivering home care services. You'll balance client needs, staff availability, skills and costs to support reliable, culturally responsive care. You'll work closely with Care Partners, clinical and quality teams, HR, Payroll and Finance.

Key responsibilities

- Lead, coach and develop the rostering team, supporting performance and staff wellbeing.
- Oversee accurate rosters, urgent cover and service changes.
- Resolve unfilled, missed and at-risk visits, escalating concerns appropriately.
- Plan workforce capacity and coordinate recruitment and training needs with HR.
- Oversee Support Worker performance reviews, development and compliance checks.
- Manage escalated attendance, conduct and performance concerns with HR.
- Oversee roster and payroll checks and ensure discrepancies are resolved.
- Monitor workforce utilisation, costs and coverage, and improve rostering practices.

About you

- Management experience in complex rostering or workforce operations.
- Strong team leadership, coaching, performance management and conflict resolution skills.
- Experience planning workforce needs, monitoring budgets and improving services.




- Sound working knowledge of the SCHADS Award and employment requirements relevant to rostering.
- Confidence using workforce systems, analysing data and preparing reports.
- Knowledge of aged care quality, safeguarding, workforce compliance and workplace safety.
- A relevant qualification in management, business, HR, community services or health—or substantial relevant experience and training.
- A commitment to culturally responsive care is essential.
- Australian working rights, a current full or probationary driver's licence, a National Police Check and a Working with Children Check.

Benefits

- Confidential counselling and support services for your wellbeing.
- Salary packaging of up to $15,900 plus an additional $2,650 annually.
- Five weeks of annual leave and 15 days of personal leave each year for permanent staff, pro rata for part time employees.
- The opportunity to support your community through services across Melbourne's Northern, Eastern and Western suburbs.

About us

CO.AS.IT. has supported the Italian Australian community since 1968. Through our aged care, education, language and cultural services, we help people stay connected to their community, culture and the support they need.

📌 Rostering Team Manager (Carlton)
🏢 CO.AS.IT. Italian Assistance Association​​​​​​​
📍 Carlton