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Customer Service Representative

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Job Description

Star Group is a proudly Australian-owned company providing high-quality products and service excellence to some of Australia’s most recognised retail and food brands. Our Customer Service Team is the voice of Star — the first point of contact for our valued clients and the team that keeps everything running smoothly. From answering calls to coordinating deliveries, we’re passionate about creating effortless experiences that make our customers feel supported every step of the way. We’re now looking for a confident, customer-loving professional to join our Mentone office — someone who thrives on the phone, enjoys solving problems fast, and brings energy and warmth to every conversation.

The Role

- As a Customer Service Representative , you’ll be on the front line of our customer interactions — taking calls, responding to queries, managing orders, and keeping our customers informed at every stage of their journey. This role is ideal for someone who enjoys talking to people, takes pride in delivering service excellence, and loves being part of a fast-moving, collaborative workplace. Around 80% of your day will involve direct customer contact via phone and email.

Key Responsibilities:

- Customer Communication: Be the first point of contact — answering calls, emails, and portal queries quickly, professionally, and with a focus on first-call resolution.
- Order & Delivery Management: Process and track customer orders accurately, follow up on deliveries, and keep customers informed at every stage.
- Collaboration: Work closely with the Warehouse, Head of Customer, and Account Managers to resolve issues fast and ensure smooth operations.
- Administration: Maintain customer records and ordering portals, manage the shared inbox, and process returns, credits, and invoices efficiently.

About You:

- You’re a people person with strong communication skills and a natural ability to make customers feel heard and supported. You enjoy staying organised, solving problems quickly, and creating positive experiences over the phone.

You’ll bring:

- Previous experience in customer service, logistics, or order management (senior level preferred).
- Excellent verbal and written communication skills.
- A confident, calm phone manner and genuine enthusiasm for helping others.
- High attention to detail and accuracy.

What We Offer:

- Competitive salary and attractive benefits.
- Supportive, close-knit team culture where your voice matters.
- On-site parking and a modern Mentone office environment.
- Comprehensive onboarding and training for immediate success.

Be the first voice our customers hear when they need help — and start a career in HealthTech with a clear path forward.

Customer Service Representative

Be the first voice our customers hear when they need help — and start a career in HealthTech with a clear path forward.

About HotDoc

At HotDoc, our purpose is to enable the best possible patient experience for everyone in Australia. We build the patient engagement platform that clinics use to let patients book, check in, receive recalls and stay connected with their doctor. Millions of Australians use HotDoc every month — around one in three of us — and the clinics who rely on it expect the support behind it to be as good as the product. That is where you come in.

The role

As a Customer Service Representative you are the first point of contact for our customers — patients, practice staff and practitioners — across phone, chat and email. You will own Level 1 enquiries end to end: understanding the question, resolving it using our knowledge base and tools, and closing the loop so the customer knows exactly what happened. When something needs deeper technical work you triage it accurately and hand it to our Level 2 and 3 specialists with everything they need. You will also carry a share of the team’s administrative work — refunds, account changes, data entry and document handling — that keeps Support running smoothly.

This is the entry point to our Support Progression Ladder. From day one you will know exactly what the next step (Advanced CSR) looks like, how it is assessed, and what it pays — and your Team Leader will track your progress with you every month.

What you’ll do

- Respond to Level 1 enquiries via phone, chat and email within our service levels, resolving them at first contact wherever you can.
- Answer ‘how-to’ and billing questions about the HotDoc product suite, and troubleshoot basic system errors using documented fixes.
- Triage Level 2 and 3 enquiries and escalate them with a clear, complete handover.
- Keep customers informed, record every interaction accurately, and follow up on ageing cases.
- Complete routine administrative tasks — refunds, account adjustments, data entry and email handling — accurately and on time.
- Share what you learn with the team and contribute to our knowledge base.
- Use our approved AI tools to draft, summarise and search faster — with a human check before anything reaches a customer.

Who we’re looking for

We care about what you can demonstrate, not how many years you have been doing it. You will thrive in this role if you can show us:

- Experience in a customer-facing role — retail, hospitality, contact centre, reception or similar — where you resolved enquiries directly with customers.
- Clear spoken and written communication: you can explain a technical step to someone who is not technical, and your written replies are accurate and well structured.
- Confidence with web-based software and Google Workspace, and a quick hand at learning new systems.
- Attention to detail — accurate data entry, following a process exactly, noticing when something does not look right.
- The ability to juggle several enquiries at once and prioritise by urgency and customer impact.
- Calm under pressure: you can de-escalate a frustrated customer rather than match their tone.
- Curiosity about how software works and a preference for troubleshooting over passing a problem on.
- A willingness to learn — including self-directed training — and to act on feedback.

It would be great, but not essential, if you also have: experience with a ticketing or CRM tool such as Zendesk; experience supporting customers across phone, chat and email in the same role; a background in medical reception or general practice; or experience using AI assistants to draft and research at work or in study.

Why Join HotDoc?

- A clear, published progression ladder — you will know what the next step is, what it takes, and what it pays.
- Hybrid working: work from home and from our Melbourne CBD office, with one Team Day a week in the office.
- Free Health & Wellbeing programs from day one, and EAP sessions through our wellbeing partner Uprise.
- A generous L&D; budget, plus career and strengths coaching with our in-house L&D; Coach.
- A passionate, supportive and inclusive team, and company-wide events and activities for all hybrid and remote staff.

HotDoc is a place where you can be you

Our people are at the heart of HotDoc. We are an employee-first company and recognise that we can’t provide a great patient experience if we don’t look out for our employees. We celebrate diversity at HotDoc and encourage applications from all backgrounds, communities and industries, and are committed to having a team made up of diverse skills, experiences and abilities. If you would like to find out more about how we celebrate diversity, visit

Working requirements

- This role is open to Victorian residents only and is not open to remote employees.
- You must hold full, unrestricted Australian working rights — Australian citizens, permanent residents, or visa holders with the legal right to work for a single employer for more than six months.
- The successful candidate attends our Melbourne HQ one day a week for a Team Day.

Salary

$60,000 per annum base salary plus 12% superannuation, paid twice monthly.

**At Stryker, we're passionate about making healthcare better. As a** **Customer Care Representative** **, you'll play an important role in supporting our hospital customers and internal teams, helping solve problems and ensuring healthcare professionals get the support they need when it matters most.**
This is a fast-paced role that combines **customer service, problem-solving and relationship building** . You'll work closely with customers, Sales and teams across Stryker to understand what's happening, work through challenges and find the best solution.
We're looking for someone who is **switched on, ambitious and genuinely cares about the impact their work has on customers and patients.**
**What You'll Do**
+ Be a key point of contact for our customers and internal teams
+ Manage customer enquiries and provide timely, helpful support
+ Understand customer problems and work with others to find the right solution
+ Take ownership of enquiries and see them through to resolution
+ Support complex requests, escalations and customer issues
+ Build strong relationships with customers and teams across Stryker
+ Manage multiple requests and competing priorities
+ Look for ways to improve processes and create a better customer experience
**What You'll Bring**
+ You're **switched on, curious and quick to learn**




+ You're **ambitious** and want to grow and develop your career
+ You genuinely **care about customers, patients and the impact of the work you do**
+ You're a natural **problem solver** who takes the time to understand what's happening
+ You enjoy **working through problems with others** and bringing the right people together to find a solution
+ You're organised and comfortable managing multiple priorities
+ You're a strong communicator who builds relationships easily
+ You take ownership, follow things through and genuinely want to help
+ Full working rights in Australia
**Are you a new graduate or looking to change industries?** That's absolutely okay. We're looking for great people with the right attitude, ambition and customer mindset. If you're switched on, love solving problems and want to build a career where the work you do ultimately contributes to better patient outcomes, we'd love to hear from you.
**Why Join Stryker?**
+ Learn the medical technology industry from the ground up
+ Build a career with one of the world's leading medical technology companies
+ Work alongside people who genuinely care about customers and patients
+ Volunteer days, wellbeing days and market-leading parental leave
+ Career development opportunities across a global organisation
+ Be part of a business focused on **making healthcare better**
**Interested?**
As part of your application, please include a short paragraph at the top of your CV answering:
**Why do you want to work for Stryker, and what interests you about a career in healthcare and medical technology?**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Customer Service Representatives – Clayton

At Southern Star Windows & Doors , we’re building a stronger Customer Service team—and we’re looking for switched-on people who want to grow with us.

This isn’t a scripted call-centre role. You’ll solve real problems, help customers keep their projects moving and learn how an established Australian manufacturing business operates.

Customer Service Representatives – Clayton

At Southern Star Windows & Doors , we’re building a stronger Customer Service team—and we’re looking for switched-on people who want to grow with us.

This isn’t a scripted call-centre role. You’ll solve real problems, help customers keep their projects moving and learn how an established Australian manufacturing business operates.

The Role

Based onsite at Clayton, you’ll work with customers, production and internal teams to:

- Respond to enquiries by phone and email
- Provide product, order and delivery information
- Process order updates and changes
- Investigate and resolve issues
- Keep customers informed
- Maintain accurate records

It’s a busy environment where clear communication, valuable judgement and a solutions-focused approach make a real difference.

What You’ll Bring

You don’t need years of industry experience, but you will need to be:

- A clear and confident communicator
- Organised, reliable and comfortable learning new systems
- Calm and solutions-focused when things get busy
- Someone who takes ownership and follows things through
- A positive team member who genuinely wants to learn

Customer service experience is helpful, while experience in construction or building products would be a bonus.

Why Join Us?

We won’t pretend windows and doors are glamorous—but the team we’re building is something we’re genuinely excited about.

You’ll receive training and support, real responsibility and exposure to different parts of the business. As the team grows, there will be genuine opportunities for capable people to learn, contribute and develop.

If you’re looking for a genuine next step—not just another customer service job—we’d love to hear from you.

Apply now and tell us a little about yourself.

We are looking for a Customer Service Representative to join our team in Braeside, Victoria. The ideal candidate will have strong communication skills and the ability to provide excellent customer service. This role involves resolving customer inquiries and issues, processing orders, and collaborating with other departments to ensure customer satisfaction.

Responsibilities:

– Respond to customer inquiries via phone, email, and chat promptly

– Resolve customer complaints in a professional manner

– Provide product and service information to customers

– Process orders, returns, and exchanges accurately

– Maintain detailed customer records

– Collaborate with other teams to improve overall customer experience

– Stay up-to-date on product knowledge

Qualifications:

– High school diploma or equivalent

– 1-2 years of experience in a similar role

– Excellent verbal and written communication skills

– Strong problem-solving abilities

– Ability to work independently or as part of a team

– Proficiency in Microsoft Office applications

Additional Information: Please disregard if not relevant.

Please note that this job description is tailored specifically for the role of Customer Service Representative at your location in Braeside, Victoria. Feel free to reach out if you require any further customization or have any specific requirements.

Posted 2 days ago

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Job Description

Job Summary Processing of customer sales orders (SO) including: Customer Purchase/Sales order entry and management of order through to delivery. Logging of RMA’s and managing the process of returned goods.Accountability for the determination of appropriate courses of action with regard to crediting customers or replacement of faulty goods. Release of delivery documents to the warehouse and liaise with the warehouse team on special shipment requirements. Raise Commercial and Pro Forma documentation when applicable. Work closely with Purchasing team for SO Stock requirements and provide updated ETA to customers Responsible to answer calls in a timely manner and update Zendesk tickets. Action customer enquiries including but not limited to stock availability, pricing and product enquiries. Regular cross function meetings with Sales and Product Managers to discuss and resolve customer issues/tickets. Reporting as required Operational Excellence/Key Performance Metrics Collaborate with CS team members to ensure phone coverage, minimising missed calls to under 10%. Respond to consumer enquiries within 24hrs. Process SO’s received prior to 11am for same day dispatch, after 11am for next day delivery. Accountability for customer specific portal order acknowledgement and delivery notifications where applicable for SO processing. Weekly outstanding order report (OOR) creation and distribution. Action OOR feedback within 24hrs of receipt.Assist the team to maintain a MFA Satisfactory score of over 85% Respond to all customer queries in a customer centric and proactive way – ensuring customer satisfaction and resolution, anticipate needs and exceed customer expectations. Ensure Standard Works are followed for all Customer Service processes. Maintain and review Standard Works regularly as per Cx requirements. Take ownership of all customer complaints, proactively address customer concerns. Ensure all enquiries are properly logged. Ask customers targeted questions to quickly understand and correctly route enquiries. Provide prompt and accurate feedback to customers. Refer to internal database or external resources to provide accurate consumer solutions. Properly escalate order related issues to appropriate internal teams. Liaise with Production and Purchasing Leaders on finished goods inventory issues and schedule receipt due dates. Prioritize and manage competing demands simultaneously Prepare accurate and timely reports. Assist to identify reasons for missed KPI targets. Participate in the analysis of defect reasons and take part in the improvement activities. Participate in training to further develop the skills and knowledge required to perform the duties effectively. Maintain positive relationships with stakeholders.View all issues with a company-wide perspective. Professional Experience At least 3 to 5 years experience in a Customer Service role Intermediate skills in MS Office and Understanding of Supply Chain and Operations methodology Experience working in a team environment Experience in compiling Standard, Works, Standard Operating Procedures or/and Work Instructions Experience working with ERP systems Professional Competencies Ability to converse with customers and difficult enquiries Ability to handle escalated issues Able to work in a team environment with diverse personalities Excellent customer service focus Ability to establish and adhere to strict timeframes





Derrimut 24:7 Gyms is one of the fastest-growing and most recognised fitness brands in the Southern Hemisphere, offering a comprehensive fitness experience under one roof. Our facilities feature premium exercise equipment, supplement and gym gear superstores, high-protein meal packs. Selected locations offer extensive group fitness classes, ladies-only training areas, and a network of personal trainers dedicated to member success.

About the Role

We are currently seeking an enthusiastic, driven, and hands-on customer service representative. This is a dynamic role that is responsible for customer service, gym operations, nutrition bar and administration & membership sales.

Position Overview

- Provide exceptional customer service to visitors/members by addressing customer inquiries, complaints and issues promptly.
- Drive sales across memberships, supplements, apparelaccessories and consumables to achieve individual and team sales targets.
- Demonstrate Strong understanding of Derrimut 24:7 offerings
- Prepare and serve smoothies, coffees, and other beverages
- Maintain cleanliness and uptake of facility and workstations
- Support administrative tasks, data entry, filing, and maintaining inventory records
- Assisting in Events/Promotions and Class offerings

Our Ideal Candidate

- Previous CSR, Sales and Retail experience
- Passionate about Health & Fitness
- Proven experience in achieving KPIs and Sales Targets.
- Must be 18 years of age
- Unlimited Working Rights
- Current First Aid & CPR Certification (willing to obtain)
- Food Safety Certificate (willing to obtain)

How to Apply:

If this sounds like the position for you, then hit apply!

Recruitment for this position will be undertaken as applications are received. The position will be filled when a successful candidate has been selected.

About the latest Customer service receptionist manor lakes Jobsin Victoria !

If you haven’t heard of Amer Sports before, you will know our internationally recognized brands includingWilson ,Salomon ,Arc’teryx andAtomic . Our brands specialize in high-performance, technical sports equipment and apparel, and encourage users to get outside, keep active and have fun – whether they are playing tennis or golf in the summer, or skiing in the Winter. Combine your skills and passions into one in this fast-paced and rapidly growing business, with countless possibilities for personal career development!

We’re excited to be recruiting for a casualCustomer Service Representative role within our Moorabbin Head Office. You will be responsible for delivering exceptional service to B2B accounts, brand & sales representatives by managing orders, providing solutions to enquiries, and ensuring a positive customer experience. This role serves as a key point of contact between accounts and various internal stakeholders in supporting the efficient operation of Amer Sports' premium sporting goods brands. The role casual and hours can vary between 30-38 hours per week, Monday- Friday.

Responsibilities will include:

- Process account orders accurately and efficiently through SAP & EDI order management systems, ensuring timely dispatch to the warehouse and on-time delivery of goods.
- Manage accounts, including order entry, maintenance of account details, and processing of credits.
- Respond promptly to account enquiries via phone, email, and other communication channels, providing order updates, product information, and issue resolution.
- Provide accounts with information regarding products, pricing, inventory availability, order status, and delivery timelines.
- Investigate and resolve account complaints, order discrepancies, delivery issues, returns, and warranty claims in a professional and timely manner.
- Monitor backorders and liaise with supply chain teams regarding inbound inventory and expected arrival dates to keep accounts informed.
- Support Key Account customers through EDI order management and ongoing customer service activities.
- Collaborate closely with sales teams, commercial managers, brand managers, warehouse operations, and supply chain teams to meet account requirements and service expectations.
- Maintain high service standards by meeting response time targets.
- Support accounts by providing efficient order management and account support.
- Identify opportunities to improve customer experience, operational processes, and service efficiency.
- Assist with seasonal product launches, promotional campaigns, and peak trading periods to ensure smooth business operations.

What we're looking for

- Experience in a similar role
- Availability to work upward of 30-38 hours per week, Mon- Fri
- Experience with SAP (desirable)
- Someone who is process driven
- Experience working for sporting goods (highly regarded)
- A passion for golf is always a plus!

So, who’s keen?

We’re looking to bring on board a highly effective and proactive individual who has experience of providing outstanding customer service and resolving problems. Candidates who have knowledge of our products are encouraged to apply.

No candidate will meet every single desired skill and qualification. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you!

Apply today with your CV and cover letter.

We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

Position Overview

We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

Key Responsibilities

- Communicate with clients via email, phone, and messaging platforms to provide support

- Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements

- Provide accurate information about destinations, travel requirements, and company procedures

- Proactively follow up with clients to confirm travel details and resolve concerns

- Address and resolve issues promptly while maintaining a professional and positive attitude

Ideal Candidate

- Excellent communication skills with a customer-focused approach

- Previous experience in customer service (travel or hospitality preferred)

- Organized, dependable, and able to manage multiple tasks efficiently

- Comfortable using digital systems and learning new tools

- Passionate about travel and committed to client satisfaction

Benefits

- Fully remote position with flexible hours

- Comprehensive training and continuous support

- Opportunities for professional growth

- Access to travel perks and industry discounts

- Supportive and collaborative team environment

Customer Service Representative – On the Road

Customer Service Representative – On the Road

Love customer service but over late nights, weekends and changing rosters?

Join Tasty Fresh Food Co. in Ferntree Gully for a customer service role that gets you out and about, meeting people and building relationships with regular customers.

You’ll take ownership of your own lunch van route, with ongoing full-time hours, Monday to Friday .

This isn’t a delivery driver job – customer service is the biggest part of the role.

Full VIC driver’s licence required – no P Plates.

Customer Service Representative – On the Road

$38.60/hr + bonuses | Mon–Fri | Finish 2–3pm | No weekends

Love customer service but over late nights, weekends and changing rosters?

Join Tasty Fresh Food Co. in Ferntree Gully for a customer service role that gets you out and about, meeting people and building relationships with regular customers.

You’ll take ownership of your own lunch van route, with ongoing full-time hours, Monday to Friday .

This isn’t a delivery driver job – customer service is the biggest part of the role.

Full VIC driver’s licence required – no P Plates.

What’s in it for you?

- $38.60/hr casual or $30.90/hr permanent
- Bonuses on top of your hourly rate
- Monday–Friday only – no nights or weekends
- Start around 6am, typically finish 2–3pm
- Your own regular route and customers
- Automatic van and full training
- Staff discounts and free parking
- Opportunities to progress your career

What you’ll do

Start at our Ferntree Gully depot, get your van ready and head out on your regular route.

You’ll make frequent stops at local workplaces, serving customers, processing sales and building relationships with your regulars .

At the end of your run, you’ll return to the depot to unload, complete your stock count and cash up.

About you

Reliability is really important. Your customers and team rely on you to be there each day and ready to get your route on the road.

You’ll need:

- Great customer service and people skills
- A reliable work history and strong attendance
- Confidence driving throughout the day
- Confidence working independently
- Good organisation and plenty of energy

You don’t need van experience.

If you’re reliable, enjoy talking to people and like being out and about , we’d love to hear from you.

People from retail, hospitality, sales, traffic control, childcare, teaching, hairdressing and other customer-focused backgrounds can all suit this role.

We’ll teach you the van and the route – you bring the reliability and customer service.

Sound like you?

Apply now!

All applicants will receive a short questionnaire – complete it ASAP so we can get your application moving.

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📌 Airport Frontline Customer Care & Counter Sales (Melbourne)
🏢 Kingswim
📍 Melbourne