Job Description

Help build the intelligence and analytics capability supporting Australia’s new approach to scam complaints.

AFCA is entering an exciting new chapter as we establish the Australian Scams Ombudsman under the Scams Prevention Framework. We’re looking for an experienced analytics leader to build and lead a new team that will turn complex scam, consumer and market information into practical insights that support effective complaint handling and decision-making.

This is a unique prospect to combine scams, fraud or financial crime expertise with analytics leadership, while helping establish a new capability with real impact for Australian consumers and small businesses.

What you’ll be doing

As Manager, Scams Information Enrichment and Analytics, you’ll lead a multidisciplinary team of analysts and information specialists and shape how information and analytics are used across AFCA’s Scams function.

You’ll:

- Build, lead and develop a new information enrichment and analytics team.




- Design and embed approaches that enrich scam complaints with relevant consumer, entity, sector and market information.
- Lead analysis to identify scam characteristics, information gaps, emerging trends and potential indicators of fraudulent or compromised claims.
- Develop trusted information and knowledge resources covering scam typologies, regulated entities, sectors, payment pathways and scam activity.
- Lead consumer, market and scam trend analysis to support operational, strategic and regulatory reporting.
- Support the identification and escalation of potential systemic issues and reportable matters.
- Partner with AFCA’s Data & Analytics teams on data platforms, reporting, governance, advanced analytics and AI.
- Establish strong data quality, privacy, security and information-governance practices.
- Build strong partnerships across AFCA, regulators and industry.

📌 Manager, Scams Information Enrichment & Analytics (Sydney)
🏢 AFCA
📍 Sydney