Looking for a role where your people skills, organisation and customer service experience can shine?

We're partnering with a reputable real estate business to find a friendly, professional and proactive Reception / Leasing professional to join their Client Experience team.

This is a fantastic opportunity for someone who enjoys being the first point of contact, building relationships and providing a mix of customer service, reception and administrative support in a busy, team-oriented environment.

About the Role
You'll play an important role in creating a positive experience for clients while supporting the wider business with day-to-day operations.

From managing incoming enquiries to assisting with leasing and property management administration, you'll be someone who enjoys variety and takes pride in delivering exceptional service.

Your responsibilities will include:

- Managing incoming phone calls, emails and client enquiries, ensuring a professional and timely response.
- Acting as the first point of contact for clients, visitors and other stakeholders.
- Building rapport with clients, understanding their needs and providing accurate information.
- Assisting with leasing and property management administration, including rental references and tenancy-related tasks.
- Coordinating property keys, maintaining key registers and managing key movements.
- Supporting property inspections and scheduling when required.
- Providing general administrative support, including CRM updates, data entry and maintaining accurate records.
- Assisting the wider team with day-to-day business operations.
- Maintaining a welcoming, organised and skilled reception and office environment.

About You
You'll be someone who genuinely enjoys working with people and takes pride in providing a great customer experience.
We're looking for someone who brings:

- Previous experience in reception, customer service, administration or a client-facing role.
- Confidence managing a busy phone line and responding to enquiries professionally.




- Strong verbal and written communication skills.
- Excellent organisation, time management and attention to detail.
- The ability to multitask, prioritise and remain calm in a busy environment.
- A proactive approach, with the ability to use initiative and work collaboratively.
- Intermediate to advanced Microsoft Office skills, including Outlook, Word, Excel and Teams.

Experience within real estate would be advantageous, but is not essential.

A current driver's licence is required, along with a Certificate of Registration or Real Estate Licence, or a willingness to obtain one.

A qualification in Business Administration or a similar field would also be beneficial.

What's on Offer?

- The opportunity to join a reputable and established real estate business.
- A varied role combining reception, customer service, leasing and administration.
- A supportive team environment where collaboration is valued.
- The opportunity to develop your knowledge and skills within the real estate industry.
- A position where your contribution to the overall client experience genuinely matters.

Interested?
If you're a customer-focused professional who enjoys variety, takes pride in getting the details right and wants to be part of a supportive team, we'd love to hear from you.

If this sounds like the opportunity for you, hit the apply button now. For all other enquiries, please contact Hayley Carter on 0422 739 229.

All applications will be treated confidentially.

At ASR Recruitment we are dedicated to fostering inclusive and diverse workplaces for our clients. We value the unique perspectives, experiences, and contributions that individuals from all backgrounds bring to a team. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals identifying as LGBTQIA+, women, people of all ages, those living with disabilities, and individuals from culturally and linguistically diverse communities. Diversity strengthens organisations, and we are proud to support our clients in building teams that reflect and celebrate this.

📌 Reception / Client Experience (Newcastle)
🏢 ASR Recruitment
📍 Newcastle