Eden Ritchie Recruitment is seeking an experienced AO5 Business Support Manager to join a Queensland Government department based in Cannon Hill.

This role will provide high-level operational and administrative leadership across a busy regional business support function. You will be responsible for overseeing staff performance, coordinating business support activities, driving process improvements and ensuring the delivery of efficient, customer-focused services.

Key Responsibilities

- Lead, manage and support the daily operations and performance of the business support team.
- Provide high-level administrative and operational advice to senior management and regional staff.
- Coordinate business initiatives, identify process improvements and resolve operational issues.
- Coach, mentor and develop staff to improve capability and service delivery.
- Oversee compliance with departmental policies, procedures and business management systems.
- Manage escalated customer enquiries and maintain solid stakeholder relationships.
- Utilise data analysis and reporting to identify trends and support continuous improvement.
- Promote a positive,



safe and inclusive workplace while managing staff performance and conduct.

To be successful in this role, you will demonstrate:

- Proven experience leading and managing business support or administrative teams.
- Advanced Microsoft Excel skills – essential.
- Strong operational management, data analysis and process improvement experience.
- Experience managing staff performance, coaching and developing team capability.
- Excellent communication, stakeholder engagement and conflict resolution skills.
- Ability to manage competing priorities and deliver outcomes in a complex environment.
- A proactive, solutions-focused approach with solid attention to detail.

Previous experience within Queensland Government or a similarly complex organisation will be highly regarded.

This is a fantastic opportunity to take on a leadership role within a busy government environment, contribute to business improvements and support the delivery of essential regional services.

For more information or to discuss the role, please contact Bree Woods on [email protected] or 07 3230 0038.

📌 Senior Business Support Coordinator (Brisbane)
🏢 Eden Ritchie Recruitment
📍 Brisbane