Ace Hotel Sydney is seeking a Front Desk Agent for our Rooms Division to manage the guest journey from arrival to departure. This position uniquely combines essential front desk operations with hands-on bell services, ensuring every guest’s experience is personalised, efficient, and memorable.

Key Responsibilities

- Greet and welcome guests with a friendly demeanor to ensure a smooth, professional check-in and check-out process.
- Efficiently manage room reservations, modifications, and payment transactions through the hotel’s property management system (PMS).
- Provide concierge-level assistance by offering information on local attractions, dining options, and hotel amenities.
- Assist with guest arrivals and departures by safely handling luggage, tagging items securely, and offering room orientation for first-time visitors and VIPs.
- Engage proactively with guests throughout their stay, acting as the main point of contact for tailored service,



special requests, and inquiries.

Qualifications & Requirements

- High school diploma or equivalent, accompanied by previous experience in a front desk, guest services, or bell porter role within a luxury or 5-star hotel.
- Proficiency in hotel property management systems (PMS) and Google Workspace applications.
- Superb time management and strong verbal and written communication skills in English, with additional foreign languages preferred.
- Availability for a adaptable schedule, which includes working evenings, weekends, and holidays.
- Ability to meet physical demands, including continuous sitting, walking, and standing, as well as frequently lifting 10lbs and occasionally lifting up to 25lbs.
- Approachable demeanour with a passion for customer service.

📌 Front Desk Agent (Sydney)
🏢 Ace Hotel Sydney
📍 Sydney