About Us
Birrong Sports Club is a welcoming community venue and part of the broader Bankstown Sports Group. With a strong focus on great service, genuine hospitality and creating a positive experience for our members and guests, Birrong offers the opportunity to make a real impact within a close-knit venue while building your career within a large hospitality group.
About the Role
We are seeking a agile, hands-on Duty Manager to play a key leadership role in the day-to-day operations of Birrong Sports Club.
Reporting to the Venue Manager, you will lead frontline teams, drive service excellence, uphold compliance standards and ensure every member and guest receives an exceptional experience.
This role is ideal for an ambitious hospitality leader who thrives in a busy operational environment and enjoys balancing people leadership, customer engagement and operational oversight.
Key responsibilities include:

Lead and inspire teams across gaming, bar, food & beverage, functions and venue operations
Champion exceptional customer service and confidently manage escalated guest enquiries
Coach, mentor and develop team members to achieve high performance standards
Ensure compliance with RSA, RCG, WHS and Club operating procedures
Maintain outstanding presentation, safety and operational standards across the venue
Oversee cash handling, reconciliations, incident management and shift reporting
Assist with rostering, stock control, security and venue maintenance requirements
Support the successful delivery of functions, promotions and special events
Drive a culture of accountability, teamwork and continuous improvement

About You
You are a motivated hospitality professional with robust leadership capability and a passion for delivering exceptional guest experiences. You lead from the front,



make sound decisions under pressure and know how to bring out the best in your team.
To be successful, you will bring:

Previous experience as a Duty Manager, Supervisor or Team Leader within clubs, pubs, gaming or hospitality environments
Current RSA and RCG Competency Cards
Proven ability to lead, coach and develop high-performing teams
Strong operational knowledge across gaming, food & beverage and venue operations
Excellent communication, conflict resolution and customer service skills
Experience managing compliance, cash handling and daily venue reporting
Strong problem-solving skills and confidence to make decisions independently
Flexibility to work a rotating roster including evenings, weekends and public holidays
Current First Aid Certificate, highly regarded

Why Work With Us?
This is more than a Duty Manager role. It’s an opportunity to take ownership within a community-focused venue while developing your career as part of the wider Bankstown Sports Group.

5 weeks annual leave plus additional wellbeing leave
Generous daily meal allowance
Free parking
Opportunity to lead within a respected community club
Exposure to a large, multi-venue hospitality group
Ongoing leadership training, mentoring and career progression opportunities
Opportunities to grow and develop across the broader Bankstown Sports Group
Employee reward and recognition programs
Supportive and experienced leadership team
Positive workplace culture where your contribution is genuinely valued

Ready for your next leadership opportunity?
If you’re a passionate hospitality leader who thrives on developing people, delivering exceptional service and driving operational excellence, we’d love to hear from you.
Apply now and take the next step in your career with Birrong Sports Club and Bankstown Sports Group.

📌 Duty Manager - Birrong Sports Club
🏢 Bankstown Sports Club
📍 Birrong