About the Opportunity

Are you an organised and detail-oriented administration qualified with strong typing skills and a passion for delivering exceptional customer service?

An exciting opportunity is available for an AO3 Tribunal Officer to join a busy Queensland Government team based in Brisbane CBD.

As Tribunal Officer, you will be responsible for providing a positive and supportive experience to workers, representatives, insurers and tribunal members throughout the tribunal process including on the day of hearing.

You will also be responsible for undertaking a range of administrative duties including accurate data entry, electronic file management and providing high quality administrative and secretariat support to the tribunal.

What You'll Be Doing

- Coordinate and schedule tribunal appointments, liaising with workers, insurers, medical professionals and other stakeholders.
- Prepare, type and distribute tribunal findings and documentation accurately and within required timeframes.
- Maintain electronic case files, including PDF bookmarking, data entry and records management.
- Provide administrative and secretariat support to tribunal members, ensuring hearings run smoothly.
- Assist with virtual hearings, including meeting setup, connectivity testing and technical support.
- Manage reception enquiries and provide professional, supportive customer service to visitors and stakeholders.
- Coordinate tribunal rooms, regional travel arrangements and general administrative requirements.
- Assist with invoice processing, staff training and continuous improvement initiatives.

What We're Looking For

- Previous experience in administration, secretarial support or a similar role.
- Strong typing, word processing and data entry skills,



with exceptional attention to detail.
- Experience using Adobe, PDF documents and electronic records management systems.
- Excellent communication skills and the ability to engage professionally with a diverse range of stakeholders.
- Strong organisational skills with the ability to multitask, prioritise workloads and meet deadlines.
- A professional, empathetic and resilient approach when dealing with sensitive or challenging situations.
- Ability to work independently while contributing positively to a collaborative team environment.

Please note: Shortlisted candidates will be required to complete a typing test and provide written responses to four selection criteria questions as part of the recruitment process.

Highly Regarded

- Previous Dictaphone or audio transcription experience.
- Experience in medical administration, legal administration, tribunals or similar environments.
- Knowledge of medical terminology or workers' compensation processes and legislations

Benefits

- Brisbane, CBD location
- 6-month contract
- $53.55 Per Hour + 12% Superannuation (PAYG Agency Contractor)
- 36.25 hours per week, Monday to Friday (7.25 hrs per day)
- Hybrid Working
- Weekly pay cycle

What you need to do now

Click APPLY NOW and upload your CV (MS Word preferred)
We actively encourage the use of Cover Letters to highlight your relevant skills and experience aligning to the role.

Confidential enquiries can be directed to:
Alana Hunter
Principal Consultant
[email protected]

Kingston Human Capital specialises in recruitment for the Queensland Government and Public Sector.

If this role isn't quite right for you, but you are seeking a similar opportunity, reach out for a confidential discussion about your career.

📌 Tribunal Officer (Brisbane)
🏢 Kingston Human Capital
📍 Brisbane