Join our team!

At TransitCare, we are more than a transport provider, we are a social lifeline. For over 30 years, we’ve helped older Australians, people with disability, and others experiencing transport disadvantage stay connected to their communities, healthcare, education, employment, and social opportunities.

We are seeking a Client Services Intake Capability Specialist to join our dedicated Client Services team!

About the Role

This is a specialist role focused on client intake, assessment, eligibility and onboarding for

community transport services.

As the recognised Subject Matter Expert for intake and assessment processes, you will play a key role in ensuring vulnerable people can access the transport services they need. You will also support capability development across the broader Client Services team through coaching, mentoring, quality assurance, knowledge sharing and continuous improvement initiatives.

While this position does not have direct people management responsibilities, it serves as the team’s recognised expert and capability leader for intake, assessment and onboarding practices.

Through cross-skilling, knowledge sharing, and continuous improvement initiatives, you will help build a confident, capable, and consistent team that delivers exceptional client outcomes.

Why Join TransitCare?

- Meaningful work that positively impacts vulnerable members of the community
- Opportunity to be recognised as a subject matter expert in your field
- Supportive, values-driven team environment
- Growth opportunities opportunities within a growing organisation
- Comprehensive training and onboarding provided
- Be part of an organisation making a genuine difference every day

Operating Hours & Flexibility

Our Customer Experience team supports a 7-day-per-week operation, servicing clients from 6:00am to 8:00pm daily.





This is a full-time position and we are seeking someone who can demonstrate flexibility to work a variety of rostered shifts across our operating hours, including weekends as required.

Benefits

TransitCare is a well established not for profit in the Community Transport Sector. We offer training, onsite parking and fantastic salary packaging benefits to permanent staff.

Key Capabilities

You will bring to the role:

- Recognised expertise in client intake, assessment and onboarding
- Advanced knowledge of My Aged Care and/or NDIS
- Confidence in navigating complex eligibility and managing referral pathways
- A proven ability to coach, mentor and develop others
- Experience leading quality assurance and compliance activities
- Strong skills in creating procedures, guides and training resources
- A continuous improvement mindset with a passion for building team capability
- Influential communication skills to drive consistency across teams
- Sound judgement and strong problem-solving capability
- A genuine passion for delivering positive client outcomes

About You

We’re looking for individuals who can confidently say:

- You’re the person others turn to for advice when faced with a complex situation
- You enjoy sharing knowledge and helping others succeed
- You have a natural curiosity for continuous improvement and finding better ways of working
- You balance attention to detail with excellent judgement and problem-solving skills
- You’re confident providing constructive feedback and influencing positive change
- You’re passionate about delivering exceptional outcomes for clients and the teams that support them

You’ll Bring

Essential:





- Demonstrated experience in client intake, assessment, onboarding or care coordination environments
- Advanced knowledge of My Aged Care, CHSP, Home Care Packages and/or NDIS programs
- Proven ability to interpret eligibility requirements and manage complex client enquiries with confidence
- Experience coaching, mentoring or supporting colleagues to build capability and improve performance
- Strong written and verbal communication skills
- Ability to work collaboratively across teams and functions

Desirable:

- Experience undertaking quality assurance, auditing or compliance activities
- Previous involvement in developing procedures, training materials or knowledge resources
- Experience using client management systems and workforce management platforms
- Formal qualifications in Community Services, Aged Care, Disability, Health Administration or a related field
- Experience working within a community transport, aged care or disability service environment

Compliance Requirements

The successful applicant will be required to:

- Hold or obtain a Yellow Card and/or National Police Check
- Provide evidence of unrestricted working rights in Australia
- Meet any screening, licensing or compliance requirements relevant to the role

Our Values

At TransitCare, our people embody three core values:

- Reliable – We keep our promises
- Driven – We make things happen
- Trusted – We do the right thing

Apply Today

If you’re looking for a role where you can combine outstanding customer service with meaningful community impact, we’d love to hear from you.

Join TransitCare and help connect people to the services and opportunities that matter most.

Applications are encouraged from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and culturally and linguistically diverse communities.

📌 Client Services Intake Capability Specialist (Beenleigh)
🏢 TransitCare
📍 Beenleigh