ABOUT THE ROLE

The Community Access Officer is often the first person clients speak to when they contact BRQ.

You will help people access the right service by assessing eligibility, undertaking conflict checks, booking appointments, making referrals and escalating urgent matters where needed.

This is primarily a client intake, triage and administration role, with some administrative and paralegal support to BRQ’s legal teams when capacity allows

KEY RESPONSIBILITIES

- Provide welcoming and professional first-contact support to clients.
- Assess eligibility and identify relevant legal, jurisdictional and conflict issues.
- Book appointments and make internal and external referrals.
- Maintain accurate client and matter records in Actionstep.
- Support appointment management,



follow-ups and service administration.
- Escalate urgent or higher-risk matters appropriately.
- Provide administrative and basic paralegal support to advisors as required.

ABOUT YOU

You will have:

- Robust client service and communication skills.
- Excellent attention to detail and confidence using digital systems.
- Good judgement and the ability to manage competing priorities.
- An understanding of, or capacity to learn, legal service eligibility and referral pathways.
- A commitment to social justice, accessibility and respectful service delivery.

📌 Community Access Officer (Brisbane)
🏢 Basic Rights Queensland
📍 Brisbane