AI-Driven Complaints Operations Specialist (Remote) (Western Australia)

AI-Driven Complaints Operations Specialist (Remote) (Western Australia)

29 Oct
|
JamesValÃ
|
Western Australia

29 Oct

JamesValÃ

Western Australia

Coinbase is seeking a Complaints Analyst on the Global Complaints team within Customer Experience in Australia. You will investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for customers, handling cases from intake to resolution.

You will use Salesforce to maintain case records, meet SLA targets, draft transparent responses, escalate when needed, and contribute to continuous improvement by flagging patterns.

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📌 AI-Driven Complaints Operations Specialist (Remote) (Western Australia)
🏢 JamesValÃ
📍 Western Australia

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