Are you a bright, bubbly people person who loves making someone’s day?

Love a good conversation and have a knack for turning enquiries into opportunities?

Want to be part of a team where the little things really do make a big difference?

There’s a place for you here at Trainwest.

Trainwest , a proud subsidiary of the Keystone Training Group (KTG) , is one of three training providers under the KTG banner.

As one of Perth’s leading Registered Training Organisations (RTO 51807), we’ve been delivering quality training and assessment services for more than 19 years.

We’re passionate about creating memorable student experiences, and we believe every conversation is an opportunity to make a difference. Whether it’s helping someone take the next step in their career, answering a question or simply making their day a little brighter, you’ll play an important role in making that happen.

Join us as a Student Services Enquiry Officer and help us connect, engage and inspire our future students.

Your opportunity

A role as our Student Services Enquiry Officer is all about people, conversations and creating opportunities.

You’ll be the friendly voice behind Trainwest, connecting with prospective students, understanding their training needs and helping them take the next step towards enrolment.

You’ll love picking up the phone, building relationships and turning a simple enquiry into a great student experience. You’ll be confident, proactive and comfortable making outbound calls, following up leads and converting enquiries into enrolments.

This is a customer-focused sales role first and foremost, with the opportunity to also support the administrative activities that keep our Student Services team running smoothly.

Here’s some of what you’ll achieve here:

You’ll connect with prospective students through friendly, engaging phone calls and emails, helping them find the right training for their goals.

You’ll proactively follow up enquiries, reach out to potential students and turn conversations into enrolments.

You’ll build genuine relationships with students and clients, creating memorable experiences that make people feel valued and supported.

You’ll become a trusted source of information about our courses, confidently promoting the benefits of training with Trainwest.





You’ll keep track of enquiries, follow-ups and opportunities using our customer relationship management (CRM) system.

You’ll support our Student Services team with enrolments, course administration, student records and other day-to-day activities.

You’ll look for those little opportunities to go above and beyond, because sometimes the smallest gestures make the biggest difference.

What you’ll bring

As our Student Services Enquiry Officer, you’re a natural people person who brings energy, enthusiasm and a positive attitude to every conversation.

You’re someone who genuinely enjoys talking to people, isn’t afraid to pick up the phone and gets a real buzz from helping someone make a decision.

You’ll have a friendly, confident approach to sales. You understand that excellent sales isn’t about being pushy; it’s about listening, building trust, understanding what people need and helping them take the next step.

Here’s what else you’ll need:

A bright, bubbly and engaging personality with excellent communication and interpersonal skills.

Confidence making outbound sales calls, following up leads and converting enquiries into enrolments.

A genuine passion for customer service and creating positive, memorable experiences.

A proactive, motivated approach with the drive to achieve results and contribute to team goals.

Strong organisational skills, attention to detail and the ability to manage competing priorities.

Confidence using computers, databases and Microsoft Office applications.

A team-oriented, team-focused attitude and a willingness to lend a hand wherever needed.

While not essential, it would also be great if you could bring:

Previous experience in sales, customer service, business development or a similar customer-facing role.

Experience working with CRM systems, managing sales pipelines or tracking customer enquiries.

Experience in administration,



processing enrolments or maintaining customer records.

Knowledge of the vocational education and training (VET) sector or experience working within a Registered Training Organisation.

Qualifications in business, sales, marketing or administration.

More than anything, if you’re the right fit for us, you’ll be someone who brings positive energy into the workplace and makes people smile.

You’ll be curious, enthusiastic and genuinely interested in helping others. You’ll celebrate the wins, embrace new challenges and understand that every phone call is an opportunity to create a great experience.

We can teach you our systems and processes. What we’re really looking for is someone with the personality, drive and passion for people to make a difference.

At Trainwest, we firmly believe the biggest asset of any business is its people. So, we’re passionate about empowering you with the confidence and knowledge you need to succeed and help others succeed, too.

We believe great customer service is about more than just answering questions or processing enrolments. It’s about the little things. Remembering someone’s name, taking the time to listen, following through on a promise or simply making someone smile.

Our goal is to create the best student experience possible, and you’ll have the opportunity to make that happen every day.

We’re also highly passionate about the growth and development of our team, so you’ll find plenty of opportunities to enhance your skills, learn new things and shape your future.

Here’s what else we think you’ll enjoy about working with us:

You’ll be part of a friendly, supportive team that values collaboration, laughter and looking out for one another.

You’ll have opportunities to develop your sales, customer service and administrative skills, with access to professional development and training.

You’ll have a genuine voice in how we improve our systems, processes and student experience. We love new ideas!

You’ll get the satisfaction of helping people take the next step in their careers and knowing you’ve made a difference.

Not to mention the social side! Although we’re a small team, we love getting together through our social club events.

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📌 Student Services Enquiry Officer (Western Australia)
🏢 Trainwest
📍 Western Australia