AI-Assisted Multi-Channel Support Lead (Melbourne)

AI-Assisted Multi-Channel Support Lead (Melbourne)

29 Oct
|
T2 Tea
|
Melbourne

29 Oct

T2 Tea

Melbourne

HotDoc is seeking a Customer Service Representative to be the first point of contact for patients, practice staff and practitioners across phone, chat and email in Australia. You will own Level 1 enquiries end to end and triage deeper issues to Level 2 and 3 with a complete handover.

You will also carry administrative tasks—refunds, account changes, data entry and document handling—while learning the knowledge base and contributing to a growing support team.

#J-18808-Ljbffr

📌 AI-Assisted Multi-Channel Support Lead (Melbourne)
🏢 T2 Tea
📍 Melbourne

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