Qantas Airways in Mascot is seeking a Manager, Business Improvement - Contact Centres to lead the quality assurance program across CC&R;, using data, insights and AI to identify risks and opportunities.
You will partner with operational leaders to deliver continuous improvements, drive adoption of current digital AI technologies and strengthen customer outcomes across multi‑channel contact centres.
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📌 Manager, Contact Centre Improvement & AI Quality (Sydney)
🏢 Qantas Airways
📍 Sydney
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