Resource Planner – Hybrid Scheduling for Customer Service (Sydney)

Resource Planner – Hybrid Scheduling for Customer Service (Sydney)

29 Oct
|
Australian Financial Complaints Authority
|
Sydney

29 Oct

Australian Financial Complaints Authority

Sydney

The Australian Financial Complaints Authority (AFCA) in Sydney is seeking a Resource Coordinator to develop and publish rosters across a six-week planning cycle, and to actively monitor real-time queues to ensure coverage aligns with customer demand.

You will use forecast insights and daily performance reporting to inform the Customer Service Leadership team and recommend staffing strategies to manage contact volumes, adjusting rosters for plan changes and unplanned events.

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📌 Resource Planner – Hybrid Scheduling for Customer Service (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney

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