About Remedy Remedy Healthcare helps Australians live and age well at home by connecting them with high-quality healthcare services delivered in the home, community and through virtual care. Our experienced teams work together to make healthcare easier to access, supporting people to receive the right care at the right time. Through our partnership with Australian Unity, we’re able to support more Australians to access safe, high-quality care in the comfort of their own home. Your opportunity Looking to start your career in healthcare, or ready to take your customer service skills in a more meaningful direction? As a Central Access Specialist with Remedy Healthcare, you’ll be part of our Client Connect team and one of the first points of contact for people accessing our healthcare services. This is a full-time, 12-month fixed-term prospect based from our West Perth office, with flexibility to work from home a few days each week. The role works across a rotating roster covering hours from 6am AEDT to 6pm AWST. You’ll speak with clients over the phone, understand what they need, explain the programs and services available to them and help make their journey into care simple and supportive. You don’t need previous healthcare experience. If you’ve built great people skills through retail, hospitality, customer service, a contact centre, administration or another customer-facing environment, you may already have many of the skills we’re looking for. This is an prospect to take those transferable skills into healthcare,



learn about our services and programs and build experience in an industry where your work has a genuine impact on people’s lives. What you’ll be doing As a Central Access Specialist, you’ll:
• Speak with clients who have been referred to Remedy Healthcare and help them understand what happens next
• Respond to incoming phone and email enquiries with warmth, professionalism and care
• Explain the healthcare programs and services available, including eligibility and health fund requirements
• Support clients through the enrolment process and connect them with the right Remedy Healthcare program
• Complete referral administration and maintain accurate client information
• Build rapport with people from a wide range of backgrounds, making sure they feel heard and supported
• Work closely with your colleagues to create a smooth and positive experience for every client What you’ll bring What matters most is your ability to connect with people, communicate clearly and provide a great customer experience. You might currently work in retail, hospitality, customer service, a contact centre, administration or another people-focused environment and be looking for an opportunity to take your skills into a meaningful new industry.



You’ll be well suited to the role if you:
• Enjoy talking with people and naturally build rapport
• Have experience providing great customer service or support
• Are confident communicating over the phone and via email
• Can listen, ask the right questions and explain information clearly
• Are organised and comfortable balancing different priorities
• Have robust attention to detail and take pride in getting things right
• Are comfortable learning new systems and technology
• Bring a proactive, positive approach and enjoy being part of a team
• Are interested in developing your career within healthcare Previous experience in healthcare is welcome, but it isn’t a requirement. Why Remedy Healthcare? This is more than your next customer service role. It’s an opportunity to use the skills you already have to help people access healthcare and support that can make a real difference in their lives. If you’re looking to start a career in healthcare, move into a more meaningful industry or simply use your customer service skills for something that matters, we’d love to hear from you. We’re also open to candidates across Australia who are comfortable working to AWST rostered hours under a remote working arrangement. Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature-aged people. Read more

📌 Central Access Specialist (Perth)
🏢 Australian Unity
📍 Perth