- Handling inbound calls, emails and live chat
- Answering questions about orders, accounts and services
- Resolving complaints and following them through
- Updating customer records in a CRM
- Working with other teams to get things sorted
What our clients look for:
- Customer service experience in a call centre, retail or hospitality setting
- Transparent communication and genuine patience
- Comfortable using computers and learning new systems quickly
- Reliable and happy working to targets
Pay: Typically $60,000 to $68,000 plus super for permanent roles, or around $30 to $34 an hour plus super for temp work, depending on the client.