Novotech in Sydney seeks an Associate Director of Customer Experience Insights to lead the global VOC, CX measurement and analytics, translating data into actionable business insight that enhances client retention and performance.
You will design surveys, manage platforms like Qualtrics, build Power BI dashboards, partner with commercial and operations teams, and drive continuous improvement across multiple markets.
📌 Director, Global CX Insights (Sydney)
🏢 Novotech
📍 Sydney
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