Bank Australia is seeking a Customer Support Consultant to proactively manage early-stage delinquent accounts, assess hardship, and support customers with appropriate assistance to minimise arrears and losses. You will work under guidance to ensure compliant recovery practices and effective escalation and follow-up.
The role emphasizes ethical engagement, resilience in challenging cases, and collaboration across divisions to improve customer outcomes while upholding regulatory obligations.
📌 Customer-Centric Collections (Sydney)
🏢 Bank Australia
📍 Sydney
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