First Focus is seeking a high-performing Service Delivery Lead to manage a national pod of 12-15 team members, predominantly Philippines-based, with responsibility for SLAs and client satisfaction.
You'll guide cross-border collaboration, drive continuous improvement using AI and automation, and partner with Dispatch, Projects, Engineering and Client Services to deliver outcomes. This role emphasizes accountability, autonomy and practical, business-focused delivery.
📌 Global MSP Service Delivery Lead (Sydney)
🏢 First Focus
📍 Sydney
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