We are seeking an experienced Customer Value Manager enhance our customer success initiatives. The ideal candidate should have a strong background in Source-to-Pay (S2P) and procurement domain. Candidates are working as Solution Architect OR Solutions Consultant OR Implementation Consultants Or Customer Advisor to join our Customer Value Management (CVM) team who will bring together solution architecture expertise with customer success and value delivery. The role is ideal for seasoned Solution experts in Procurement (S2P/P2P) who want to leverage their design, consulting, and advisory experience to drive measurable business outcomes for customers post-implementation. As a CVM, you will use your deep expertise in Source-to-Pay, Procure-to-Pay and Procurement Transformation to design value roadmaps, optimize procurement platforms, and ensure customers maximize ROI. You will act as a strategic advisor to clients—providing thought leadership, best practices, and governance—while influencing solution adoption, scalability, and integration with broader business objectives.

Job Overview :

As a Customer Value Manager, you will act as a strategic partner to our enterprise customers, consulting them on Source-to-Pay (S2P) best practices, guiding them through post-implementation value realization, and helping them achieve their procurement digital transformation goals. You will work closely with Procurement COEs, CPOs, and transformation teams, ensuring our customers' use of our solutions directly contributes to CPO-level KPIs such as spend under management, cost savings, process efficiency, supplier collaboration, and procurement ROI.

This is a high-impact,



customer-facing role focused on driving adoption, advocacy, and business value from our platform.

Key Responsibilities:

- Consult customers on industry best practices and strategies around Source-to-Pay (S2P) implementation and optimization.

- Drive post-implementation value realization by aligning customer procurement objectives with solution capabilities.

- Understand, map, and track CPO-level KPIs (e.g., spend under management, realized savings, process automation, supplier performance, compliance rates) to customer outcomes.

- Lead strategic business reviews, value realization workshops, and continuous improvement initiatives.

- Collaborate with Procurement COEs, Customer Advisory, and Consulting teams to accelerate procurement digital transformation.

- Develop and present customer-specific roadmaps for procurement process excellence and digital maturity.

- Build strong relationships with executive sponsors, procurement leadership, and operational stakeholders.

- Proactively monitor customer health and adoption metrics; identify and mitigate risks to renewal and expansion.

- Advocate for customer needs internally across Product, Support, and Delivery teams to ensure long-term customer success.

- 5–15 years of experience in Procurement,



S2P Consulting, Procurement COE, Customer Advisory, or Procurement Transformation roles.

- Strong procurement domain expertise across Source-to-Pay (S2P), Procure-to-Pay (P2P), Strategic Sourcing, Contract Management, or Supplier Management processes.

- Prior experience consulting or advising CPOs, Procurement COEs, or transformation leaders.

- Deep understanding of procurement digital transformation KPIs and value drivers.

- Background working with leading S2P platforms (e.g., SAP Ariba, Coupa, Ivalua, GEP SMART, Jaggaer) is highly desirable.

- Strong executive presence with the ability to engage and influence C-level stakeholders.

- Commercial mindset with experience supporting renewals, expansions, and customer advocacy.

- Highly collaborative, outcome-oriented, and analytical.

- Comfortable operating in a global, quick-paced, and matrixed SaaS environment.

Customer Relationship Management:

- Manage a portfolio of enterprise customers in the procurement/S2P space, building trusted relationships with key stakeholders and ensuring consistent, value-driven engagement.

Cross-Sell & Upsell Execution:

- Identify opportunities for expansion by understanding customer needs and aligning them with additional modules, products, or services. Collaborate with sales to execute expansion plans.

Customer Advocacy:

- Act as the customer’s internal advocate—ensuring their feedback is shared with Product and Support teams and driving improvements that enhance their experience.

Data-Driven Engagement:

- Leverage tools and dashboards t

📌 Senior Customer Value Manager (Australia)
🏢 Talismatic
📍 Australia